Support Engineer, AWS Monetization

Amazon; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Amazon Web Services Development Center Germany GmbH in Berlin is seeking a Support Engineer to handle day-to-day billing tasks, customer support, and escalations. You will partner with stakeholders to ensure participating customers realize intended benefits and will contribute to process improvements and cross-functional initiatives.

The role requires a Bachelor's degree, strong Excel data manipulation, and SQL knowledge, with experience in sales operations and a national EU member state status.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• Experience in using Microsoft Excel to manipulate and analyze large sets of data.
• Experience in sales operations or equivalent.
• This role requires you to be a national of an EU member state.
• Working knowledge of SQL

Aufgaben

• Work with AWS customers to address billing issues and gather valuable feedback.
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
• Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members to deliver on billing objectives of timeliness and accuracy.

Kenntnisse

Excel data analysis

SQL knowledge

Sales operations experience

Stakeholder collaboration

Ausbildung

Bachelor's degree or equivalent in related field

Tools

SQL

Excel

Jobbeschreibung

Job ID: 3177732 | Amazon Web Services Development Center Germany GmbH

Key Job Responsibilities

The Support Engineer will handle day‑to‑day billing tasks, customer support, and escalations. The team member will partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer‑term solutions. This team member will have an opportunity to innovate through process improvement and participate in cross‑functional team initiatives.

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracy
• Support recurring and ad hoc reporting for various internal/external stakeholders

Basic Qualifications

• Bachelor's degree or equivalent in a related field
• Experience in using Microsoft Excel to manipulate and analyze large sets of data
• Experience in sales operations or equivalent
• This role requires you to be a national of an EU member state
• Working knowledge of SQL

Preferred Qualifications

• Master's degree or equivalent
• Experience in program management, tech program management, or related fields

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