Supervisor (all genders)

Worldwide Flight Services, Inc.; Frankfurt; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Holiday bonus

Christmas bonus

Social benefits

Zusammenfassung

WFS Worldwide Flight Services GmbH is seeking a Supervisor to lead and oversee daily cargo handling operations in Frankfurt. You will ensure efficient operations, ensure compliance with customs, aviation security and safety standards, and drive process improvements across the freight chain.

Strong leadership and a focus on safety are essential for this role. Expect responsibilities including shift coverage, coordination with airlines and authorities, and ongoing participation in transformation

Qualifikationen

• Completed vocational training as freight forwarding or aviation agent.
• Additional training in air freight or logistics is an advantage.
• Minimum of five years of professional experience in air freight, including at least two years in a leadership role.
• In-depth knowledge of air freight import/export, customs procedures, dangerous goods, aviation security, health and safety standards.

Aufgaben

• Technical and disciplinary leadership of coordinators and other team members within the assigned area.
• Ensuring the smooth execution of daily operations.
• Coordination of processes across the entire freight chain in compliance with legal regulations (customs, aviation security, dangerous goods).
• Day-to-day supervision of coordinators and ensuring optimal shift coverage.
• Coordination with airlines, freight forwarders, authorities and internal departments such as warehouse, security and customer service.
• Monitoring and enforcement of safety and quality standards in accordance with internal policies and legal requirements.
• Active participation in strategic transformation projects, particularly in digitalization and process standardization.
• Ensuring consistent communication across shifts, departments and external partners.
• Responsibility for occupational safety within the assigned area, including the implementation of safety measures.
• Role model function in the enforcement of all safety requirements.
• Conducting regular staff briefings and safety training sessions.
• Promoting a safety-first culture in close collaboration with the occupational safety department.
• Conducting employee appraisals and supporting professional and personal development.

Kenntnisse

Leadership

Communication

Decision-making

Organizational skills

Problem solving

Customer orientation

Team coordination

Ausbildung

Vocational training in freight forwarding or aviation agent

Jobbeschreibung

WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.

We offer services for Air Cargo, Ground Handling and specialist needs.

SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.

To strengthen our team, we are looking to fill the following full-time position as soon as possible:

Supervisor (all genders)

As a Supervisor, you will be responsible for operational control and quality assurance in daily operations. You will ensure smooth and efficient cargo handling while ensuring compliance with legal requirements, internal standards, and customer expectations. In addition, you will play an active role in the further development of operational processes and help shape ongoing transformation initiatives.

• Technical and disciplinary leadership of coordinators and other team members within the assigned area


• Ensuring the smooth execution of daily operations


• Coordination of processes across the entire freight chain in compliance with legal regulations (customs, aviation security, dangerous goods)


• Day-to-day supervision of coordinators and ensuring optimal shift coverage


• Coordination with airlines, freight forwarders, authorities and internal departments such as warehouse, security and customer service


• Monitoring and enforcement of safety and quality standards in accordance with internal policies and legal requirements


• Active participation in strategic transformation projects, particularly in digitalization and process standardization


• Ensuring consistent communication across shifts, departments and external partners


• Responsibility for occupational safety within the assigned area, including the implementation of safety measures


• Role model function in the enforcement of all safety requirements


• Conducting regular staff briefings and safety training sessions


• Promoting a safety-first culture in close collaboration with the occupational safety department


• Conducting employee appraisals and supporting professional and personal development

Your profile

• Completed vocational training as a freight forwarding or aviation agent or a comparable qualification


• Additional training in air freight or logistics is an advantage


• Minimum of five years of professional experience in air freight, including at least two years in a leadership role


• In-depth knowledge of air freight import and export processes, customs procedures, dangerous goods, aviation security regulations, occupational health and safety and compliance standards


• High level of decision-making competence and a strong sense of responsibility


• Excellent communication skills and assertiveness


• Experience in change management, conflict resolution and quality assurance


• Strong organizational and problem-solving abilities


• Customer-oriented, cost-aware and quality-conscious mindset


• Fluent in German and English, both written and spoken

What we offer:

As a future-oriented company, WFS Worldwide Flight Services GmbH offers performance-related remuneration (including holiday and Christmas bonuses) a wide range of social benefits, structured onboarding and targeted professional development opportunities.