Strategist, Agent Development

Sierra; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Sierra in Germany is seeking an experienced Agent Strategist to shape how our AI agents come to life for customers, from pilot to large-scale production. You will bridge product, engineering, and customer-facing work, translating business goals into high‑performing agents deployed in real-world environments.

You’ll own the Agent Development Life Cycle, partner with enterprise leaders to define AI strategy, run design sessions, troubleshoot issues, and drive launches.

Qualifikationen

• Customer obsession and ability to relate to business needs.
• Clear, persuasive communication across technical and non-technical audiences.
• Strong analytical and critical-thinking skills to break down complex problems.
• Ability to read API documentation and understand data models and architecture.
• Proven ownership of multiple high-visibility projects.
• Experience with AI/LLM agents is a plus.

Aufgaben

• Own the Agent Development Life Cycle from initial scope through conversation design, tooling, evaluation, to launch and iteration.
• Be the trusted strategic advisor to enterprise leaders and shape the AI strategy.
• Run working sessions, troubleshoot issues, and keep the build on track for launch.
• Surface unmet needs from customer work and feed them back to research and platform.
• Directly impact product by guiding improvements based on customer feedback.

Kenntnisse

Customer obsession

Communication

Strategic problem-solving

Analytical thinking

Technical aptitude

Ownership

Ausbildung

CS/Engineering/Math degree or MBA

Tools

API documentation

Data models

System architecture

Jobbeschreibung

About us

At Sierra, we're building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you'll do

As an Agent Strategist , you own how Sierra's AI agents come to life for our customers - from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.Own the Agent Development Life Cycle . Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production - translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.

Example projects

• Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
• Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
• Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions - and convert a pilot into a multi-team production deployment. See our financial services blog for examples.
• Partner with product on a net-new capability - a new agent architecture or self-service tooling - using a live customer as the design partner.
• Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome week over week.

What you'll bring

• Customer obsession. Genuine energy being in front of customers - understanding their business and needs, thriving in complex organizations, and building trusted relationships.
• Communication. Clear, direct, and persuasive across technical and non-technical audiences.
• Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
• Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
• Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.

Even better...

• Experience building or deploying AI/LLM agents in production - hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) - working closely with technical counterparts.
• You've been a founder, founding team member, or operator - you know how to balance craft, ownership, and speed.
• A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience - and/or an MBA or comparable experience at the intersection of technology and business.

Our va