Strategic Account Lead

Wedo Technology Solutions Ltd.; Deutschland; Hybrid; EUR 114.029 - 139.369; Vollzeit

Zusammenfassung

A growing crypto SaaS company is looking for an Account Lead to manage a portfolio of B2B customers. You will drive customer engagement and retention through strategic initiatives. The ideal candidate will have experience in account management, particularly within crypto or fintech environments. The position offers the chance to work closely with senior leadership, shape customer strategy, and directly influence company growth. This remote role provides a competitive salary and strong opportunities for impact.

Qualifikationen

• Proven experience in a commercial account management, account lead, or customer success role.
• Background in crypto SaaS is ideal, with fintech as a minimum requirement.
• Experience with risk based, compliance based, or insurance style products is highly relevant.

Aufgaben

• Take ownership of an existing portfolio of B2B customers.
• Maintain regular and structured touchpoints across 40 plus accounts.
• Lead initiatives to strengthen customer relationships.

Kenntnisse

Commercial account management experience

Background in crypto SaaS

Experience with risk and compliance products

Strong commercial mindset

Comfortable with C-suite engagement

Analytical skills

Time management skills

Fluent English

French or Spanish

Jobbeschreibung

Remote work, Financial Services, Permanent

Job Title: Account Lead

Salary: £110,000 base plus commission

Location: Remote across Europe

Work Type: Permanent

Role

We are working with a fast growing crypto SaaS business operating in a mission critical, risk and compliance focused space. The company supports a large and expanding B2B customer base and has reached a point where the strategy is clear, the direction is set, and the focus is firmly on execution. You will work closely with the CCO, taking ownership of an established customer portfolio and driving clearly defined strategic initiatives. This is not a role to come in and redesign the vision. It is about taking what is already in place and building at pace, improving how customers are engaged, retained, and grown. You will join a smaller organisation where impact is visible, decision making is close, and execution matters.

Responsibilities

You will take ownership of an existing portfolio of B2B customers, managing a mixed account base that includes 2 to 3 large, complex customers requiring hands on account management, alongside a broader group of smaller accounts. Your day to day focus will be on reducing churn through deeper customer understanding, maintaining regular and structured touchpoints across 40 plus accounts, and ensuring customers are engaged throughout their journey. You will lead key initiatives designed to strengthen customer relationships, including the creation and ownership of a customer forum for existing customers only. You will proactively position the value of engagement, particularly where time commitment is likely to be a customer objection. You will act as the conduit between customers and internal teams, particularly Product, providing clear, data backed feedback to influence product and feature development. You will also identify and execute upsell and cross sell opportunities, using available customer data to prioritise accounts and improve how churn risk is assessed and managed.

Required Skills

• Proven experience in a commercial account management, account lead, or customer success role
• Background in crypto SaaS is ideal, with fintech as a minimum requirement
• Experience with risk based, compliance based, or insurance style products is highly relevant
• Strong commercial mindset with experience driving retention, upsell, and cross sell
• Comfortable engaging regularly with C suite stakeholders
• Analytical and confident, able to cut through noise and back recommendations with data
• Strong time management skills with experience managing a large B2B customer portfolio
• Fluent English is essential, with French or Spanish a strong advantage

Why should I apply?

This role offers the opportunity to join a business at a point where the hard groundwork has been done and the next phase is about delivery and scale. You will work directly with senior leadership, have a clear mandate to execute, and play a critical role in shaping how customers are retained and grown. Unlike many account roles, this position gives you ownership of meaningful initiatives, visibility across the organisation, and the chance to materially influence churn, revenue, and product direction. If you are looking for a role where you can build, lead, and be accountable for outcomes rather than operate within rigid processes, this opportunity stands out in the market.

Interested?

Apply for the role today or send your CV to [e-mail]