Staff Business Systems Analyst

Jobtailor; Deutschland; Vor Ort; EUR 10.920 - 21.840; Vollzeit

Benefits dieser Stelle

Health plans

Time off plans

Parental leave

Retirement options

Education reimbursement

In-office perks

Zusammenfassung

Zscaler is seeking a Staff Business System Analyst to join the IT Business Apps team. This remote role, based in India, reports to the Director CRM & PRM Applications and focuses on operationalizing GTM strategy across Salesforce, tools, workflows, and data models.

You’ll own end-to-end GTM process implementation, drive agile projects, translate business needs into functional designs, and collaborate with cross‑functional stakeholders to troubleshoot and optimize systems for growth.

Qualifikationen

• Foundational understanding of AI/ML technologies and experience leveraging AI‑driven solutions to optimize outcomes within your functional domain.
• Proven experience driving system implementation, agile project management, and data flow.
• Experience implementing top‑of‑the‑funnel processes such as lead, account, and partner relationship management.

Aufgaben

• Serve as a process and systems leader with ownership of how GTM strategy is operationalized across tools, workflows, and data models.
• Lead end-to-end GTM implementation, evolution, and optimization of GTM processes and workflows in Salesforce.
• Define and prioritize scoping, translating business needs into functional and technical designs, and handling intakes and troubleshooting in a timely manner.
• Partner with cross‑functional stakeholders to understand business needs and translate them into designs and solutions.
• Lead the end‑to‑end implementation and optimization of GTM processes and workflows in Salesforce.

Kenntnisse

AI/ML awareness

Salesforce experience

Agile project management

Data modeling

Cross-functional collaboration

Tools

Sales Cloud

Experience Cloud

Jobbeschreibung

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI‑forward enterprise, we constantly push the envelope, leveraging the world’s largest security data lake to power our cloud‑native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Impact in your role matters more than title; trust is built on results. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.

Role

We are looking for a Staff Business System Analyst to join our team. This is a remote position within India reporting directly to the Director CRM & PRM Applications in the IT Business Apps department.

What you’ll do (Role Expectations)

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models.
• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification.
• Lead business and functional requirements while defining and prioritizing scoping.
• Partner with cross‑functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner.
• Lead the end‑to‑end implementation, evolution, and optimization of GTM process and workflows in Salesforce.

Who You Are (Success Profile)

You thrive in a dynamic environment, seeing ambiguity not as a hindrance but as raw material to build something meaningful. You act like an owner, navigating seamlessly between high‑level strategy and hands‑on execution while operating with unyielding integrity. You are a tenacious problem‑solver who runs toward challenges, knowing that finding solutions to hard problems delivers the biggest impact. You are a high‑trust collaborator who embraces our challenge culture by giving and receiving candid, respectful feedback to earn trust and elevate the entire team. You possess a true growth mindset, actively seeking feedback to continuously develop yourself and drive your work with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions to optimize outcomes within your functional domain.
• 8‑10 years of IT professional experience focused on software development with a focus on system software.
• 6+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms.
• Proven experience driving system implementation, agile project management, and data flow.
• Experience implementing top‑of‑the‑funnel processes such as lead, account, and partner relationship management.

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of implementing complex processes including account management, opportunity management, and partner relationships.
• Availability to support business‑critical production issues 24x7 when necessary.
• Experience Cloud Certification or direct Experience Cloud implementation experience.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks and more

Learn more about Zscaler's hybrid working model and benefits.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency: Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.