Srategy & Operations Associate - Customer Identity

EngineersOfAI; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

N26 seeks a Strategy & Operations Associate for the Grow & Engage domain, focusing on the Customer Identity team. You’ll bridge strategy and execution, translating goals into KPIs and tangible results, partnering with leadership to drive growth across revenue lines.

You will own segment strategy, develop business cases, lead cross-functional initiatives, and monitor KPIs, ensuring timely delivery and continuous optimization in a fast-paced fintech environment.

Qualifikationen

• 3+ years in fintech, banking, consulting, or B2C startups working with growth, funnel optimization, or subscriptions.
• Bachelor’s degree in Finance, Accounting, Economics, Business Management, Mathematics, or related field.
• Experience building business cases and data-driven recommendations.
• Experience leading cross-functional projects end-to-end and collaborating with diverse teams to drive strategic outcomes.
• Strong problem-solving ability to structure analyses and draw innovative conclusions.

Aufgaben

• Own and refine segment strategy, enabling data-driven trade-offs across Engagement and Subscriptions.
• Develop a deep understanding of business drivers, infrastructure, and processes.
• Drive KPI discipline, leading regular performance reviews and ensuring progress against targets.
• Identify and prioritize growth opportunities, assessing performance and ROI for high-impact initiatives.
• Build robust business cases and guide investment toward high-impact initiatives.
• Lead cross-functional initiatives end-to-end with clear ownership and timely delivery.
• Monitor performance and optimize outcomes, including product KPIs and unit economics.
• Act as a central connector across teams, aligning stakeholders and driving execution.

Kenntnisse

SQL

Data visualization

English fluency

Ausbildung

Bachelor’s degree in Finance/Accounting/Economics/Business Management/Mathematics

Jobbeschreibung

About the opportunity

We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain, specifically focusing on the Customer Identity team. This role requires strong alignment across our internal Risk, MLRO and LYC Operations teams.

You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving customer value and business growth across our core revenue lines.

In this role, you will:

• Own and refine segment strategy, enabling data-driven trade-offs across Engagement and Subscriptions.
• Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes.
• Drive KPI discipline, leading regular performance reviews and ensuring progress against core company targets.
• Identify and prioritize growth opportunities, proactively assessing performance and uncovering areas for innovation and efficiency.
• Build robust business cases, evaluating ROI and guiding investment toward the highest-impact initiatives.
• Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
• Monitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.
• Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics.

What you need to be successful:

Background:

• Minimum of 3 years, preferably in fintech, banking, consulting, or B2C startup environments working with some of these topics: growth, funnel optimization, subscription models, customer engagement, product-led growth.
• Bachelor’s degree in Finance, Accounting, Economics, Business Management, Mathematics, or related field from a top-tier institution.
• You have experience putting together business cases and making data-driven recommendations.
• You have experience leading cross-functional projects end-to-end (from ideation to execution) and collaborating with diverse teams to drive strategic outcomes.
• Strong problem-solving ability to structure and define analyses to draw innovative conclusions.

Skills:

• Proficiency in SQL, with the ability to independently source data and derive insights.
• Effective visualization and storytelling skills for presenting insights.
• Interest and curiosity for the banking/fintech industry.
• Fluent in English.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

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