Sr Administrator (Support & Operations)

HCL Technologies Limited; Osnabrück; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking a Distribution Center Manager – Europe to lead onsite IT support at Rieste, Germany. The role focuses on advanced desktop and end-user computing support within a large DC, coordinating with global teams and vendors.

You will troubleshoot complex hardware and software, manage incidents in ServiceNow, and provide VIP-level IT services. Strong teamwork, English and German communications, and ITIL expertise are required.

Qualifikationen

• Bachelor’s degree or 8+ years IT support experience.
• Strong hands-on experience with Windows and macOS.
• ITIL Foundation Certification preferred.

Aufgaben

• Provide deskside support for end-user devices in a corporate Distribution Center environment.
• Troubleshoot and resolve software issues; install, configure, or reinstall applications and OS (Windows & macOS).
• Support Microsoft Office 365, macOS, Windows OS, smartphones, AV systems, PCs, printers, handheld scanners, and related hardware.
• Manage and prioritize incidents and service requests through ServiceNow.
• Utilize and update Knowledge Base (KB) documentation as needed.
• Perform IMAC activities (Install/Move/Add/Change/Decommission).
• Provide Smart Hands support for networking, telecom, and server-related tasks.
• Manage printers and peripheral devices.
• Perform asset inventory, audits, and lifecycle management.
• Deliver VIP and Executive support when required.
• Support additional corporate or retail sites as needed.
• Reimage computers based on client standards.
• Take full ownership of tickets and drive issues to closure.
• Train staff on the use of hardware and software.
• Collaborate closely with DC operations staff, lab technicians, and IT teams.
• Perform additional duties as assigned.

Kenntnisse

Windows

macOS

Active Directory

TCP/IP

Intune

JAMF Suite

SCCM

ServiceNow

ITIL

Network troubleshooting

Ausbildung

Bachelor’s degree or 8+ years IT support experience

Tools

JAMF Suite

SCCM

Intune

OS deployment

ServiceNow

Jobbeschreibung

Job Responsibilities : Job Description – Distribution Center Manager (Europe) Location: Rieste, Germany (Onsite – 5 days a week) Function: IT Operations / End-User Computing / Warehouse & DC Support

The Distribution Center Manager – Europe will operate onsite at the client’s facility in Rieste, Germany. This role is responsible for providing advanced IT support within a large Distribution Center (DC) environment. The manager will research, analyze, pilot, and repair complex computer hardware and software issues. Strong customer service, communication, and teamwork skills are essential for resolving high-impact IT problems. DC manager should have prior experience in managing global IT team. This role provides end-user support for desktops, applications, mobile devices, and related technologies. It involves interacting with multiple levels of users including warehouse staff, managers, VIPs, and technical teams. A deep understanding of desktop systems and their integration with network, server, and identity management infrastructure is required. The successful candidate will demonstrate composure under pressure, adaptability, excellent collaboration, and a structured, methodical approach to troubleshooting. Expertise in Windows, macOS, mobile platforms, audiovisual equipment, printers, ServiceNow, and ITIL is required. “Smart Hands” capabilities are essential, including supporting network hardware, telecom, server rooms, printers, and other IT equipment.

Key Abilities and Knowledge Requirements

• Expert-level understanding of computer hardware and software.
• Proven experience diagnosing complex desktop, network, and infrastructure-related issues.
• Strong knowledge of: o Anti-virus & anti-spam technologies o Wireless communication & mobile devices o Security tools and policies
• Experience coordinating with multiple vendors, partners, and global teams.
• Solid understanding of TCP/IP, Ethernet, Serial Interfaces, Active Directory, and Change Management.
• Knowledge of JAMF, SCCM, Intune, FileVault Encryption.
• Ability to ensure seamless interaction of desktops with file servers, email systems, conferencing tools, and application servers.
• Quick learner with the ability to master new technologies and provide training/support.
• Strong customer service orientation and ability to work under pressure.
• Excellent English and German communication skills (verbal & written).
• Exceptional documentation skills.
• Ability to support remote users and multiple facilities.
• High professionalism and strong interpersonal skills.
• Ability to handle sensitive data responsibly and escalte when needed.
• Strong time management and ability to meet deadlines.
• Ability to lift up to 50 pounds (printers, monitors, scanners).

Key Responsibilities

• Provide deskside support for end-user devices in a corporate Distribution Center environment.
• Troubleshoot and resolve software issues; install, configure, or reinstall applications and OS (Windows & macOS).
• Support Microsoft Office 365, macOS, Windows OS, smartphones, AV systems, PCs, printers, handheld scanners, and related hardware.
• Manage and prioritize incidents and service requests through ServiceNow.
• Utilize and update Knowledge Base (KB) documentation as needed.
• Perform IMAC activities (Install/Move/Add/Change/Decommission).
• Provide Smart Hands support for networking, telecom, and server-related tasks.
• Manage printers and peripheral devices.
• Perform asset inventory, audits, and lifecycle management.
• Deliver VIP and Executive support when required.
• Support additional corporate or retail sites as needed.
• Reimage computers based on client standards.
• Take full ownership of tickets and drive issues to closure.
• Train staff on the use of hardware and software.
• Collaborate closely with DC operations staff, lab technicians, and IT teams.
• Perform additional duties as assigned.

Skill Requirements

• Preferred Qualifications – Bachelor’s degree or 8+ years of relevant IT support experience.
• Strong hands-on experience with Windows and macOS.
• Good understanding of network infrastructure and system configurations.
• ITIL Foundation Certification preferred.
• A+ certification plus one or more of: o N+, MCP, MCDST, MCSA, CST, CNCT, Apple Certified, etc.
• 3+ years in desktop support, field services, or distribution center IT.
• Dell-certified technician (for OEM parts replacement).
• Strong Apple OS and mobile support knowledge.
• Experience with JAMF Suite, SCCM, OS deployment, Intune.
• Must be willing to work onsite full-time in Rieste, Germany.
• Must be willing to work in shifts.

Other Requirements

Summary This is a highly technical, hands-on IT leadership role supporting a fast-paced Distribution Center environment. The candidate must possess strong technical expertise, outstanding customer service, excellent communication skills, and the ability to collaborate across multiple teams and levels of the organization.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.