Sr. Account Manager (Germany) - 14 Month Fixed Term Contract

Netflix; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Netflix is hiring a seasoned Account Manager to lead strategic accounts and align with Sales on Revenue growth. You will build and deliver training materials for the AM team and mentor new hires while acting as the SME for the country and market.

You will collaborate across Sales Enablement and cross-functional teams to optimize campaigns, processes, and asset creation. English and German fluency is required.

Qualifikationen

• 5+ years of experience in Account Management and/or Sales Planning in the digital media industry.
• Fluent in English and German, with strong written and verbal communication.
• Experience with CRM, OMS and ad servers in sales operations.

Aufgaben

• Manage top and strategic accounts in partnership with Sales to drive revenue growth.
• Lead training materials for the AM organization and onboarding of new AMs.
• Serve as first escalation point for Account Managers on the team.
• Collaborate with Sales Enablement to develop products and improve processes.
• Host weekly Pipeline & Pacing meetings with Sales Partners.
• Oversee ad campaign performance and provide post-campaign reports.

Kenntnisse

Account Management

Sales Planning

English language

German language

Data analysis

Tools

CRM systems

OMS

Ad servers

Jobbeschreibung

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

This is a 14-month fixed-term contract role, based in either Berlin office 3 days per week, or remotely from Hamburg or Munich.

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth
• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
• 1st point of escalation for Account Managers on their team vs. immediate escalation to management
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.
• Relied upon as an SME for their Country, Market, or Agency Hold Co.
• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets
• Partner with cross-functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
• Build SME capabilities in specific areas and add depth where managers require full details on a topic
• Contribute to monthly billing & invoicing process with clients and finance
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• 5 or more years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Effective verbal and written communication skills in English and German
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
• Proven project management skills with ability to multitask and manage requests from various stakeholders.
• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.