Spend the Winter in Malta: Customer Support Representative (German Market)

Cross Border Talents; Heidelberg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international airline contact center is seeking German-Speaking Airline Contact Centre Agents in Malta. The role requires C2-level German and C1-level English fluency, focusing on assisting passengers with bookings, inquiries, and providing top-tier customer service. This position offers a progressive hourly salary starting at €5.60, with opportunities for bonuses and a relocation package. Ideal candidates should possess strong communication skills and a willingness to work and live in Malta during winter.

Leistungen

Performance Bonus up to €2,000/year

Language Allowance €250/month

Relocation Package €2,000

Qualifikationen

• Fluent in German (C2) and English (C1) is mandatory.
• Strong communication skills and customer service experience.
• Comfortable operating computer systems.

Aufgaben

• Assist passengers with flight bookings and inquiries.
• Provide excellent customer service in German and English.
• Ensure a positive customer experience.

Kenntnisse

Strong communication skills

Customer service experience

Computer literacy

Jobbeschreibung

Spend Your Winter in Malta – Join an International Airline Team!

German-Speaking Airline Contact Centre Agents (C2 German | C1 English)

Malta | On-Site
Start Date: 15 February 2026

Looking to escape the coldand build your career in sunny Malta? Whether youre already on the island or dreaming of relocating for the winter, this is your opportunity to join a global airline contact centre and enjoy a Mediterranean lifestyle while working in an international environment.

Your Role

As an Airline Contact Centre Agent, youll be the first point of contact for passengers, helping them with:

• Flight bookings, changes, and cancellations
• General travel and airline-related inquiries
• Providing excellent customer service in German & English
• Ensuring a smooth and positive customer experience

Working Hours

• Monday to Friday
• Between 09:00 – 18:30
• 8-hour shifts
• On-site role in Malta

What Were Looking For

• German C2 (mandatory)
• English C1 (mandatory)
• Strong communication and customer service skills
• Comfortable using computer systems
• Previous customer service experience is a plus (not required)
• Open to working and living in Malta

Salary & Benefits

Hourly Salary Progression

• Month 1: €5.60/hour
• Month 2: €8.10/hour
• After probation: €8.50/hour
• After 12 months: €8.75/hour (performance-based)
• After 18 months: €9.20/hour (performance-based)

Additional Benefits

Performance Bonus: up to €2,000/year (paid quarterly, after probation)

Language Allowance: €250/month (after training)

Relocation Package: €2,000 (paid after 1 month of employment)

Why Malta?

• Mild winters & over 300 days of sunshine
• English-speaking, international environment
• Beautiful beaches, rich culture & vibrant nightlife
• Perfect destination for a winter escape with career stability

Ready to make Malta your next destination?

Apply now or send us a message to learn more about relocating and starting your airline career in the sun!

Local candidates in Malta & international applicants welcome