Spend the Winter in Malta: Customer Support Representative

Cross Border Talents; Heidelberg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global airline contact centre is seeking German-speaking individuals to join their team as Contact Centre Agents in Malta. With responsibilities including assisting customers with bookings and inquiries, the role offers competitive hourly pay starting at €5.60, increasing to €9.20 after 18 months based on performance. Additional benefits include a performance bonus, language allowance, and a relocation package. Candidates must have C2 level German and C1 level English. This is a great opportunity to escape the winter and work in a vibrant, sunny environment.

Leistungen

Performance Bonus up to €2,000/year

Language Allowance of €250/month

Relocation Package of €2,000

Qualifikationen

• Must have C2 level proficiency in German.
• Must have C1 level proficiency in English.
• Previous customer service experience preferred but not required.

Aufgaben

• Assist passengers with flight bookings, changes, and cancellations.
• Provide excellent customer service in German and English.
• Ensure a positive customer experience.

Kenntnisse

Strong communication skills

Customer service skills

Computer system proficiency

Ausbildung

German C2 proficiency

English C1 proficiency

Jobbeschreibung

Spend Your Winter in Malta – Join an International Airline Team!

German-Speaking Airline Contact Centre Agents (C2 German | C1 English)

Malta | On-Site
Start Date: 15 February 2026

Looking to escape the coldand build your career in sunny Malta? Whether youre already on the island or dreaming of relocating for the winter, this is your opportunity to join a global airline contact centre and enjoy a Mediterranean lifestyle while working in an international environment.

Your Role

As an Airline Contact Centre Agent, youll be the first point of contact for passengers, helping them with:

• Flight bookings, changes, and cancellations
• General travel and airline-related inquiries
• Providing excellent customer service in German & English
• Ensuring a smooth and positive customer experience

Working Hours

• Monday to Friday
• Between 09:00 – 18:30
• 8-hour shifts
• On-site role in Malta

What Were Looking For

• German C2 (mandatory)
• English C1 (mandatory)
• Strong communication and customer service skills
• Comfortable using computer systems
• Previous customer service experience is a plus (not required)
• Open to working and living in Malta

Salary & Benefits

Hourly Salary Progression

• Month 1: €5.60/hour
• Month 2: €8.10/hour
• After probation: €8.50/hour
• After 12 months: €8.75/hour (performance-based)
• After 18 months: €9.20/hour (performance-based)

Additional Benefits

Performance Bonus: up to €2,000/year (paid quarterly, after probation)

Language Allowance: €250/month (after training)

Relocation Package: €2,000 (paid after 1 month of employment)

Why Malta?

• Mild winters & over 300 days of sunshine
• English-speaking, international environment
• Beautiful beaches, rich culture & vibrant nightlife
• Perfect destination for a winter escape with career stability

Ready to make Malta your next destination?

Apply now or send us a message to learn more about relocating and starting your airline career in the sun!

Local candidates in Malta & international applicants welcome