Spanish or Portuguese speaking Customer Service Specialist (m/f/d)

Parts Europe; Wasserliesch; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the Powersports industry in Germany is seeking a Customer Service Representative. You will be the first point of contact for B2B customers in Spain or Portugal, handling inquiries related to orders and deliveries. The ideal candidate should be fluent in Spanish or Portuguese, possess a professional level of English, and have experience in customer service. The position offers flexible working hours, remote work options, and a supportive team environment.

Leistungen

Flexible working times

Health management programs

Company bike leasing

Job ticket for public transport

Regular employee events

Support for new employees

Qualifikationen

• First professional experience in customer service or internal sales.
• Technical knowledge about products related to Powersports.
• Open-minded and communicative personality.

Aufgaben

• Serve as the first point of contact for B2B customers.
• Assist customers with orders and deliveries.
• Process orders in the ERP system.
• Focus on servicing existing dealers and acquiring new customers.

Kenntnisse

Fluent in Spanish or Portuguese

Professional level of English

Customer service experience

Technical knowledge about motorcycles, ATV/UTV, bicycles

Familiarity with ERP systems

MS Office proficiency

Strong communication skills

Service and customer orientation

Tools

ERP system

MS Office

Jobbeschreibung

Your responsibilities

• You are the first point of contact via phone or e-mail for our B2B customers in Spain or Portugal.
• As their competent partner, you will help them with all their questions related to orders and deliveries and support them in the best way possible.
• Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system.
• Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.

You bring along

• You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar.
• You share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories and bring along some technical knowledge about our products.
• Besides being fluent in Spanish or Portuguese, you have a professional level of English (written and spoken).
• You are open-minded, communicative and have a distinct service and customer orientation.
• Routine handling of the common MS Office programs and experience in using an ERP system round your profile.

What we offer

• A secure job in a constantly growing company.
• A multinational team with more than 300 colleagues from 48 countries and an agreeable working atmosphere within the Powersports industry.
• Flexible working times in full and part-time, modern working equipment and the possibility to work partly remote.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours and special sales events.
• Company bike leasing and a job ticket for the regional public transport.
• Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.

Are YOU interested?

We are looking forward to receiving your application!
Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.