Solutions Manager - The Orchard

The Orchard; Berlin; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Winter recess (Christmas through New 年

Learning & development

Zusammenfassung

The Orchard is seeking a Solutions Manager in Berlin (or Hamburg) to own end-to-end client onboarding, content management, and operational issue resolution within the Relationship Teams.

You will coordinate account setup, catalog ingestion and delivery, and act as the primary liaison between clients and Orchard's administrative teams. This role emphasizes proactive problem-solving, cross-team collaboration, and delivering seamless client experiences.

Qualifikationen

• 3+ years experience in distribution or related field
• Solution-oriented with a mindset to streamline processes and workflows
• Knowledge of distribution requirements, metadata, DSP behavior and strategy

Aufgaben

• Oversee end-to-end onboarding of clients and catalog ingestion, ensuring readiness for payments and delivery
• Serve as primary client-facing representative of Orchard's administrative teams for clients
• Advise on client product logistics and manage complex digital release setups
• Coordinate deletions, price adjustments, DSP/territory adjustments, and catalog management
• Proactively manage client communications on tax, statements and finance-related matters
• Support team and clients in growth initiatives
• Coordinate physical supply chain activities, including data entry, weekly reporting, and sub-distributor communications

Jobbeschreibung

Location: Berlin or Hamburg

This client-facing role is embedded in Relationship Teams and plays a vital role in the client's success. The Solutions Manager is responsible for end-to-end onboarding of clients, content management, and synthesizing all operational and administrative inbounds to ensure clients' operational and administrative issues are solved efficiently and correctly.

What you will do:

• Oversee end-to-end onboarding of new artists and labels, from contract signature and account setup to payment readiness and catalog ingestion and delivery, working closely with the Relationships Team and with Contract Admin at cutover
• Be the primary, client-facing representative of Orchard's administrative teams (including legal, finance, and operations) for clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign-specified needs
• Work with Operations to process deletions, take downs, pricing adjustments, DSP and territories adjustments, and all management of existing digital catalog
• Proactively manage client outreach on tax drills, statement issues, finance/legal related things
• Help the team and the clients to grow and expand
• Physical Supply Chain Coordination, including: product creation and data entry, weekly reporting and stock monitoring, metadata and change management, chart registration (GfK/GSA) and routine sub-distributor communication

Who You Are:

• Ideally 3 + years experience working in distribution
• Solution-oriented and willing to help streamline processes and workflows
• Knowledgeable in distribution requirements, metadata, DSP behaviour and strategy

What we give you:

• An opportunity to fuel the creative journey on a global stage
• A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
• An investment in your learning & development
• Winter recess (Christmas through New Year's)

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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