Solutions Engineer (m/w/d)

EMH | Recruiting & Beratung GmbH; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Essentry GmbH is seeking a Solution Engineer to provide technical due diligence, architecture assessments, and seamless integration design for enterprise customers. You will bridge Sales, Engineering and Customer Success to align requirements with feasible delivery plans.

Strong German and English at C-Level, expertise in access control and cloud architecture, and experience with pre-sales are essential. You will craft reusable docs and support security reviews across client orgs.

Qualifications

• ,

Responsibilities

• Provide technical due diligence for customers, potential customers, consultants and channel partners.
• Map customer requirements to our platform's configuration and integration options, showing how it fits into their IT landscape.
• Assist the sales process by providing technical knowledge and architecture assessments.
• Complete customer security questionnaires and RFPs.
• Act as the technical point of contact for customers' IT and information security teams during reviews of our platform.
• Provide feedback from the field to help improve our processes.
• Work at the intersection of Sales, Engineering and Customer Success to keep requirements, feasibility and delivery plans aligned from first contact to go-live.
• Share field insights with Engineering as prioritized input on missing platform coverage.
• Ensure smooth handover to Customer Success, carrying over designs and open points into rollout.
• Create and maintain technical documentation, including solution designs, integration guides and architecture overviews.
• Deploy and manage Proofs of Concept for enterprise customers.

Skills

Interpersonal communication

Access Control

Cloud Architecture

Information security

Pre-sales

Cross-team collaboration

Documentation

Self-starter

Growth mindset

Tools

Genetec

C-Cure

Lenel

Gallagher

Honeywell Pro-Watch

Job description

We are looking for a

Solution Engineer (m/f/d)

for our customer Essentry GmbH

Your day at a glance:

• Provide technical due diligence for customers, potential customers, consultants and channel partners

• Map customer requirements to our platform's existing configuration and integration options, and show how the platform fits into their IT landscape

• Assist the sales process by providing technical knowledge and architecture assessments

• Complete customer security questionnaires and RFPs

• Act as the technical point of contact for customers' IT and information security teams during reviews of our platform

• Provide feedback from the field to help improve our processes

• Work at the intersection of Sales, Engineering and Customer Success, making sure customer requirements, technical feasibility and delivery plans stay aligned from first contact to go-live

• Share requirements our platform doesn't cover yet with Engineering as clear, prioritized input based on what you see in the field

• Ensure a smooth handover to Customer Success, so solution designs, agreed integrations and open points carry over into the rollout

• Create and maintain technical documentation, including solution designs, integration guides, architecture overviews and a reusable library of answers for questionnaires and RFPs

• Deploy and manage Proofs of Concepts for enterprise customers

What makes you a great fit:

• Interpersonal communication skills and the ability to communicate with stakeholders at different levels

• Technical knowledge or specialty knowledge in Access Control, Cloud Architecture

• Solid understanding of information security principles and the ability to explain our security architecture clearly to technical and non-technical audiences

• Experience managing technical pre-sales processes with a team of sales professionals

• Comfortable working across teams and keeping Sales, Engineering and Customer Success on the same page

• Structured way of working and enjoy turning complex technical topics into clear, reusable documentation

• Enthusiastic, self-starter with a charismatic personality

• Strong desire to grow professionally

An asset if you have:

• Previous experience with Access Control Systems like Genetec, C-Cure, Lenel, Gallagher, Honeywell Pro-Watch etc.

• Previous experience designing enterprise access control solutions

• Advanced knowledge in networking technology and architecture

• Experience with ISO 27001 and related frameworks such as BSI IT-Grundschutz, SOC 2 or NIST

The MUSTs you have to bring - in a nutshell:

• Previous experience with Access Control Systems like Genetec, C-Cure, Lenel, Gallagher, Honeywell Pro-Watch etc.

• Pre-Sales experience

• Know-how in a Start-Up environment

• German AND English at C-Level