Solutions Engineer - German Speaker

Synthesia; München; On-site; EUR 70,000 - 100,000; Full time

Job summary

Synthesia is expanding its presales team in the DACH region. As a Solutions Engineer, you will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design technical solutions for deals.

You’ll be a trusted advisor focused on customer value and feed learnings back to Product. This founding role involves shaping playbooks, tooling, and best practices as we scale, with travel for on-site demos as required, helping Synthesia become a

Qualifications

• 2+ years of pre-sales or solutions engineering experience in SaaS.
• Delivers standard demos aligned to discovery points with the AE.
• Applies solution designs with core ecosystem functions (Product, Customer Success).
• Familiar with MEDDPICC and Command of the Message.
• Willing to travel for on-site demos as needed.

Responsibilities

• Co-plan and support discovery calls with the AE to understand customer requirements and technical environment.
• Deliver demonstrations that articulate customer problems and the value of Synthesia.
• Identify objections and integration questions, guiding the path forward with the AE.
• Contribute assessment of technical fit and risk to help shape account strategy.
• Maintain reusable assets and guidance for demos, templates, and playbooks.

Skills

Pre-sales experience

Solutions engineering

Customer-facing tech

SaaS knowledge

Demo skills (Tell-Show-Tell)

MEDDPICC

Command of the Message

GTM networking

Travel flexibility

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

We’re hiring Solutions Engineers to build Synthesia’s presales function in DACH. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling and best practices as we scale, not following an established model. If you’re someone who is excited by building whilst scaling, we’d love to hear from you.

As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product.

This is an incredible opportunity to join us as we become a multi-product company for the first time, and continue to scale across DACH.

Sales Cycle Ownership & AE Partnership

• Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges.
• Deliver demonstrations that speak to customer problems and tell a credible story of why Synthesia is the right solution.
• Identify technical objections and integration questions as they come up, working with your AE and the broader ecosystem to find a path forward.
• Contribute your assessment of technical fit and opportunity risk to help your AE shape account and deal strategy.
• Keep your deal team and manager informed on deal status, timeline, and technical dependencies.

Demo Excellence

• Design and execute repeatable demo methodologies that prove Synthesia's business value quickly, whether the customer is deploying Studio at scale, building Roleplay Sessions for skill uplift, or integrating Interactive Avatars into their product.
• Identify, build relationships with, and actively enable technical champions within customer organizations so they can advocate for Synthesia internally.
• Develop and maintain reusable assets across demo environments, use cases, integration templates, objection handling, and industry playbooks, brought to life directly in Synthesia's platform.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting issues and validating integrations with LMS, HCM, and content systems as they surface.

Product Expertise

• Build and maintain strong working knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines, so you can speak to the use cases that drive value.
• Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp.
• Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill development.

Ecosystem Collaboration

• Product: share customer and prospect feedback with Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.
• Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.
• Customer Success: brief Customer Success on technical context and champion relationships at handover, so your POCs and pilots convert cleanly into production deployments.

What We’re Looking For

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience).
• Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell).
• Applies established solution designs and best practices to the customer's use case, working with core ecosystem functions (Product, Customer Success) as the deal requires.
• Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE so it gets actioned.
• Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect.
• Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization.
• Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly.
• Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines.
• Willing to travel for customer discovery and on-site demos as needed.