Solutions Consultant

Synthesia; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic AI video production company in Germany is seeking a Solutions Consultant to drive customer onboarding and education programs. The role demands creativity and exceptional customer experience skills, with responsibilities that include developing training strategies and content. Ideal candidates will have native-level German proficiency and experience in SaaS customer education. Join a fast-paced environment and collaborate with a passionate team to enhance product adoption and success metrics.

Qualifikationen

• Native-level proficiency in German.
• Extensive experience in customer onboarding or education in a SaaS company.
• Strong project management skills to manage multiple tasks.
• Excellent communication, presentation, and interpersonal skills.
• Creative mindset to develop training programs.
• Ability to work collaboratively in teams.
• Experience with certification programs and success metrics.

Aufgaben

• Develop and execute a training strategy to onboard customers.
• Define a seamless customer onboarding process.
• Create engaging training programs for product adoption.
• Collaborate with internal teams on education initiatives.
• Define success measures for product engagement.

Kenntnisse

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Jobbeschreibung

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scale until now

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers what 1200 people say on G2and being named as one of the Top Startups to Bet Your Career On in 2025!

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

The role...

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies create engaging content and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture and have a proven track record of success in customer onboarding and education we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process ensuring it is seamless and efficient.
• Develop fun engaging and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category nurture incredible customer champions and fans drive customer success and product adoption.
• Create written and video content that will be delivered in various mediums and platforms including email knowledge base etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support Customer Success Sales Enablement Growth Sales Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in German
• Extensive experience in customer onboarding customer education or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication presentation and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

Required Experience : Contract

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Employment Type : Full Time

Experience : years

Vacancy : 1