Solution Expert – Supplier Intelligence & Procurement (f/m/d)

osapiens; München; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Global team events

Sustainable mobility

Zusammenfassung

osapiens is seeking a Solution Expert for Supplier Intelligence & Procurement to own the SME for the solution area, define best-practice configurations, and sign off onboarding packages. You will enable Delivery, Support and CS teams with concise, repeatable content and training materials.

The role focuses on enabling teams, handling escalations, interfacing with Product Management, and owning documentation, with a largely remote/hybrid setup in Munich or Madrid and minimal travel.

Qualifikationen

• Several years in procurement and supplier management transformation.
• Real depth in supplier risk and resilience: onboarding, risk assessment, audits, corrective actions.
• Regulatory understanding of LkSG and CSDDD in Europe.
• Comfort with supplier and ERP data: master data, hierarchies, interfaces.
• Ability to make complex things short; experience with training formats is a plus.

Aufgaben

• Own the subject matter for your solution area; define best-practice configuration and onboarding templates.
• Turn every release into enablement: 2–3 minute nugget video, eLearning input, webinar or office hours.

Jobbeschreibung

Solution Expert – Supplier Intelligence & Procurement (f/m/d)

Department: Business Partner Transparency Delivery

Employment Type: Permanent - Full Time

Location: München

Description

Department: Delivery – Solution Excellence

Employment Type: Permanent

Location: Munich or Madrid

Workplace type: Hybrid (3 days per week in office)

About osapiens

osapiens is one of the few real European SaaS stories: 2,500 customers, backed by BlackRock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim.

Why this role exists

Our customers do not buy a tool, they buy a working procurement and supplier process. This role owns the question of what “working” means for Supplier Intelligence and Procurement on the osapiens HUB — and makes sure that answer reaches Delivery, Support, Customer Success and customers through content, not through a hundred individual sessions.

Internally, this role is our Subject Matter Expert (SME) for the solution area — the person who owns whether we are technically and regulatorily right. It is deliberately not an onboarding role: Solution Excellence is a new team, and your capacity is protected so that product knowledge is created once, centrally.

What you will own

• Own the subject matter for your solution area. Define the best-practice configuration and the standard approach per use case, and sign off onboarding packages and templates before they reach customers.
• Turn every relevant release into enablement. A 2–3 minute nugget video, input for the eLearning modules, and a release webinar or office hours — produced and distributed together with our Academy.
• Enable the teams. Train Delivery, Support and Customer Success in your area, build the certification for it, and assess it.
• Be the second line. Take subject-matter escalations from onboardings, support tickets and CS conversations — and decide each time whether what you are looking at is a product gap, a documentation gap or a training gap.
• Represent the field towards Product Management. Bundle feedback and improvement ideas, prioritise them with an argument behind them, and test new functionality before release.
• Own the documentation for your area — content and currency, against the shared template.
• Meet customers by exception: lighthouse projects, complex escalations, the introduction of a new product. Not regular onboardings.

Roughly how the role splits: 35% enablement content · 25% escalation and expert support for Delivery, Support and CS · 20% Product Management interface · 10% documentation · max. 10% customer onboardings.

What you bring

• Several years in procurement and supplier management transformation — from consulting, from industry, or from the software side. You have analysed procurement and supplier processes, quantified where cost and risk actually sit, and designed a target process rather than only documenting the current one.
• Real depth in supplier risk and resilience: supplier onboarding and qualification, risk assessment, audits, corrective actions — and what makes each of them fail in practice.
• Regulatory understanding of what drives this in Europe (LkSG, CSDDD) and how it translates into day‑to‑day supplier management.
• Comfort with supplier and ERP data: master data, hierarchies, interfaces. No coding required, but you should not need someone to explain a data model to you.
• The ability to make complex things short. Experience with video, webinars or training formats is a plus — the instinct to build content instead of repeating yourself is the requirement.
• A structured working relationship with Product Management: you can justify a priority instead of forwarding a wish.
• Business: fluent English. German or Spanish is a strong plus.
• Minimal travel: below 10 %; the work happens largely remote and hybrid.

Join us for this and more...

• A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options
• Fuel for your growth journey, both personally and professionally
• Sustainable mobility options, promoting eco‑friendly commuting solutions
• Fun team events and outings with our global teams
• Inspiring workspaces in Madrid, Munich and beyond