Software Technical Support Engineer (m/f/d)

ARX Robotics GmbH; München; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunity

27 vacation days

Hybrid working setup

Learning & development support

Relocation support where applicable

Job summary

ARX Robotics GmbH seeks a Software Technical Support Engineer who combines software expertise with hands-on robotics testing. You will bridge software development with field operations across Europe, diagnosing complex issues and supporting engineering teams and partners.

You will enhance automation, validate hardware‑software integration, and help maintain high reliability of autonomous ground systems in lab and field environments.

Qualifications

• Hands-on testing, troubleshooting and diagnosing integrated hardware, software and robotics systems.

Responsibilities

• Diagnose complex hardware/software/robotics challenges and validate features.
• Test and verify robotic platforms across CAN, Ethernet and wireless networks.
• Reproduce and root‑cause complex issues with software and systems engineers.
• Develop automated diagnostic scripts to streamline workflows and cover more scenarios.
• Provide technical guidance and support to internal teams and external customers during field deployments.
• Collaborate with cross‑functional engineering groups to ensure seamless subsystem integration.

Skills

C++

ROS 2

Linux

Python or Bash

Networking (CAN Ethernet TCP/UDP)

Git & Docker

Embedded systems

Diagnostics & debugging

English communication

Tools

Git

Docker

Wireshark

Job description

Software Technical Support Engineer (m/f/d)

About the Role

As a Software Technical Support Engineer at ARX Robotics, you will bridge the gap between cutting‑edge software development and real‑world robotic performance. Our autonomous ground systems operate in critical, demanding environments where reliability and resilience are paramount. You will ensure our software and hardware work seamlessly together, both in our labs and out in the field.

In this role, you will diagnose complex challenges, validate key system features, and directly support engineering teams and operational partners. Your work ensures our robotic platforms perform reliably, helping safeguard personnel and protect operational readiness across Europe.

What You’ll Build

• Enhance and optimize our core robotics software stack by integrating new hardware, drivers, and capability updates.
• Test and validate complete robotic platforms across all critical communication layers, including CAN bus, Ethernet, and wireless networks.
• Conduct hands‑on verification in lab facilities and active field environments to evaluate durability and operational readiness.
• Reproduce, investigate, and root‑cause complex technical bugs, partnering directly with software and systems engineers to implement lasting solutions.
• Build automated diagnostic scripts and testing utilities (using Python or Bash) to streamline repetitive workflows and increase coverage.
• Provide high‑impact technical guidance and troubleshooting support to internal teams and external customers during field deployments.
• Refine testing frameworks, verification checklists, and issue escalation workflows to maintain high standards of system quality.
• Collaborate across cross‑functional engineering groups to maintain seamless integration across all vehicle subsystems.

What You Bring

• Practical experience testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems.
• Strong proficiency in C++ along with hands‑on experience using ROS 2 in development or testing environments.
• Practical knowledge of network and communication protocols such as CAN, Ethernet, TCP/UDP, and serial interfaces.
• Working knowledge of Linux operating systems, shell navigation, and diagnostic scripting in languages like Python or Bash.
• Familiarity with engineering tools such as Git, Docker, and packet analysis tools like Wireshark.
• Foundational understanding of embedded systems, microcontrollers, and sensor/actuator integration.
• A curious, systematic approach to problem‑solving across both software logic and physical hardware components.
• Clear communication skills with the ability to explain complex technical issues constructively to teammates and partners.
• Professional working proficiency in English (German language skills are a valuable asset).

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission‑driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi‑annual development conversations
• Referral bonus program, dog‑friendly office, and relocation support where applicable

About Us

ARX is a dual‑use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual‑use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life‑or‑death situations. As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem‑solving strategies are ingrained in our work culture. If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual‑use technology! ARX is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

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