Software Support Engineer

Fabrikator; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Fabrikatör is building the next generation of operational intelligence for commerce brands. As a Technical Support Engineer, you’ll work with our Customer Success Manager and engineering team to solve technically complex customer issues in production.

You’ll dive into APIs, databases, and business logic, read code, and help with bug fixes. This deeply technical role shapes what thousands of operators rely on daily.

Qualifikationen

• 3+ years experience as a developer.
• Familiarity with RESTful APIs.
• Strong English writing and communication skills.
• Prior tech-support experience is beneficial.
• Hands-on production systems exposure.

Aufgaben

• Debug and resolve complex customer issues by analyzing logs, data, and system behavior
• Dive into the codebase to understand business logic and data flows
• Inspect and query databases to investigate inconsistencies or edge cases
• Collaborate with engineering to apply small fixes or validate larger bug fixes
• Translate customer-reported problems into clear technical findings
• Improve internal tooling, documentation, and support workflows
• Learn how AI-assisted, data-heavy SaaS systems operate at scale

Kenntnisse

Backend development

Data-centric roles

RESTful APIs

English communication

Tools

Ruby on Rails

Shopify APIs

Jobbeschreibung

At Fabrikatör, we’re building the next generation of operational intelligence for commerce brands.

E-commerce teams still run their operations with spreadsheets, gut feeling, and disconnected tools. Forecasts break, stock runs out, money gets locked in inventory, and teams spend their days firefighting instead of building.

We’re fixing this.

Today, Fabrikatör helps brands plan inventory, manage supply, and make better decisions with real data.

Next, we’re going much further:

• An AI-powered Head of Operations that understands demand, supply, and constraints
• A system that lets planners simulate scenarios, compare outcomes, and get AI-assisted recommendations
• A platform that turns messy commerce data into clear, explainable decisions, not black-box predictions
• Software built for trust, clarity, and long-term thinking, not short-term hacks

You’ll be joining while the product is evolving fast, decisions are still being made, and your work will directly shape what thousands of operators rely on daily.

The Role

As a Technical Support Engineer, you’ll work closely with our Customer Success Manager and engineering team to solve technically complex customer issues. This is a deeply technical role: you’ll investigate production behavior, analyze data, read and understand the codebase, and occasionally apply or assist with bug fixes.

This role is perfect for someone who wants to deeply understand how complex systems work in production—from APIs and databases to business logic and AI-driven decision flows—while having a direct impact on real customers.

What will you do?

• Debug and resolve complex customer issues by analyzing logs, data, and system behavior
• Dive into the codebase to understand business logic and data flows
• Inspect and query databases to investigate inconsistencies or edge cases
• Collaborate with engineering to apply small fixes or validate larger bug fixes
• Translate customer-reported problems into clear technical findings
• Improve internal tooling, documentation, and support workflows
• Learn how AI-assisted, data-heavy SaaS systems operate at scale

Our tech stack mostly consists of;

You don’t need to know everything on day one, but you’ll actively work with:

• Backend: Ruby on Rails
• Integrations: Shopify APIs and third-party services
• AI & Data: Forecasting logic, data pipelines, and AI-assisted decision systems

What we are looking for

• Strong technical curiosity and willingness to dig into unfamiliar systems
• Experience or solid foundations in backend development or data-centric roles
• Comfort reading and understanding production code
• Ability to query databases and reason about data consistency
• Clear communication skills across technical and non-technical stakeholders
• Bonus: experience with Ruby on Rails, SaaS products, e-commerce, or Shopify

Qualifications

• 3+ years experience as a developer
• Familiarity with RESTful APIs
• Mention your fav pasta when applying:)
• Good communication and writing skills in English
• Prior tech-support experience is highly beneficial
• Hands-on exposure to real production systems and real customer problems
• Opportunity to grow into backend, platform, or product engineering roles
• Work with modern tools, AI-driven systems, and clean architectures
• High ownership, fast feedback loops, and meaningful impact
• A collaborative, engineering-driven culture with no unnecessary bureaucracy

If you enjoy debugging real-world systems, learning fast, and want to grow in a modern AI-driven SaaS environment, we’d love to meet you.