SNOC Engineer II

Jobtailor; Deutschland; Remote; EUR 52.000 - 72.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a SNOC Engineer II to own incidents from detection to resolution, coordinating with clients and internal teams. You’ll troubleshoot complex security, network, systems, and cloud issues within your domain.

Responsibilities include incident root cause analysis, escalation handling, mentoring junior staff, and creating robust runbooks. You’ll support compliance programs (CMMC, SOC 2, ISO 27001) and drive process improvements in a MSP setting.

Qualifikationen

• Educational background matching degree or equivalent experience.
• 2+ years in SOC/NOC/IT support or related environments.
• Solid understanding of common cyber threats and attack techniques.
• Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
• Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
• Experience administering Windows and/or Linux environments.
• Familiarity with SIEM, monitoring tools, and alert systems.
• Strong troubleshooting and analytical skills with the ability to resolve issues.
• Excellent written and verbal incident documentation.
• Ability to manage multiple activities in a fast-paced ops environment.
• Collaborative mindset with continuous improvement focus.
• MSP/multi-client experience is a plus.

Aufgaben

• Take ownership of incidents from detection through resolution, coordinating with teams and clients.
• Troubleshoot and resolve complex security, network, systems, and cloud issues.
• Perform root cause analysis to identify underlying causes and corrective actions.
• Serve as an escalation point for unresolved alerts and incidents.
• Mentor and support SNOC Engineer I team members with knowledge sharing.
• Create, update, and enhance operational documentation and runbooks.
• Collaborate with project and engineering teams for new technology implementations.
• Identify recurring issues and drive process improvements for reliability and quality.
• Support security and compliance initiatives aligning with CMMC, SOC 2, ISO 27001.

Kenntnisse

Incident Management

Security Operations

Root Cause Analysis

Network Troubleshooting

Compliance Frameworks

Communication

Collaboration

Ausbildung

Associate’s degree in IT or Cybersecurity

Tools

SIEM Platforms

Monitoring Tools

Alert Management Systems

Windows Administration

Linux Administration

Networking Protocols

Jobbeschreibung

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
• Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
• Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
• Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
• Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
• Collaborate with project and engineering teams to support implementation and integration of new technologies.
• Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
• Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

Requirements

• Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience.
• 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
• Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement.
• Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
• Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
• Experience administering and troubleshooting Windows and/or Linux environments.
• Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
• Strong troubleshooting and analytical skills with the ability to independently resolve technical issues.
• Effective written and verbal communication skills, including incident documentation and technical reporting.
• Ability to prioritize and manage multiple activities in a fast-paced operational environment.
• Collaborative mindset with a commitment to continuous improvement and operational excellence.
• Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.

Core Competencies

Demonstrates expertise in incident management, troubleshooting complex security and network issues, and supporting compliance initiatives aligned with frameworks such as CMMC, SOC 2, and ISO 27001. Proven ability to mentor team members and enhance operational documentation while driving process improvements for reliability and service quality.

Highest-signal resume keywords

• Incident Management
• Security Operations
• Root Cause Analysis
• Network Troubleshooting
• Compliance Frameworks

Hard Skills

• Incident Response Processes
• Cyber Threat Analysis
• Windows Administration
• Linux Administration
• Networking Protocols
• SIEM Platforms
• Alert Management SystemsTechnical Documentation
• Operational Procedures
• Process Improvement

Soft Skills

• Analytical Skills
• Effective Communication
• Collaboration
• Time Management
• Mentoring

Industry Keywords

• SOC
• NOC
• IT Support
• Infrastructure Operations
• Managed Services Provider

Tools & Technologies

• Firewalls
• VPNs
• Routers
• Switches
• Monitoring Tools