ServiceNow ITSM Technical Consultant with AI

Alldus International Consulting Ltd; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

An innovative consulting firm is seeking an experienced ITSM Technical Consultant specializing in ServiceNow for the automotive sector. The successful candidate will design and implement ITSM modules, drive AI feature adoption, and collaborate with stakeholders to deliver high-quality solutions. A strong background in ServiceNow with at least 5 years of hands-on experience is required. This role is remote, offering a full-time 6-month engagement, starting immediately. Exciting opportunity for those passionate about enterprise service transformation.

Qualifikationen

• At least 5 years hands-on experience implementing and supporting ServiceNow, focused on ITSM.
• Experience integrating ServiceNow with third-party systems.
• ServiceNow certifications are an advantage.

Aufgaben

• Lead the design and implementation of ServiceNow ITSM modules.
• Drive adoption of ServiceNow AI-powered features.
• Conduct workshops and solution demos.

Kenntnisse

Implementation and support of ServiceNow

ServiceNow AI capabilities

ITIL processes

Communication skills

Problem-solving skills

Ausbildung

ServiceNow certifications (ITSM, CSA, CAD)

Tools

ServiceNow

REST

SOAP

Jobbeschreibung

ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate

Our client, an innovator in the automotive industry, is hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.

Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
• Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
• Conduct workshops, solution demos and technical deep dives with customer teams.
• Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
• Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
• Support testing cycles (UAT, SIT) and ensure successful deployment into production.

Skillset

• Provide knowledge transfer and technical documentation for internal teams.
• At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
• Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
• ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
• Strong understanding of ITIL processes and enterprise service management.
• Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
• Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
• Understanding of generative AI use cases and their implementation in enterprise workflows.
• Experience working with large, global or automotive sector customers is highly desirable.
• Excellent communication and problem-solving skills.

Interested? Apply via the link below or reach out to [e-mail] for more details.