Service Specialist (Access Control, CCTV, Intrusion Detection Systems)

Convergint; Frankfurt; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Convergint is a leading provider of integrated security and technology solutions in the Frankfurt area. The role supports installed systems (CCTV, access control, intrusion) and assists with routine service calls, maintenance, and small projects.

You will troubleshoot, repair, and document service activities while ensuring compliance with safety policies. The position emphasizes customer service, technical growth in security systems, and collaboration with the team to deliver reliable service.

Qualifikationen

• Requires customer-focused attitude with ability to work under pressure.
• Technical skills related to building automation, fire alarm systems, and/or electronic security systems.
• Candidate should develop basic programming skills and troubleshoot problems.
• Must be a self-starter and work under supervision.
• Strong mechanical and electrical aptitude and ability to use hand/power tools.

Aufgaben

• Respond to routine service calls and some non-routine calls, diagnose and repair systems.
• Identify and resolve problems on service calls and provide appropriate solutions.
• Complete detailed service reports for invoicing and cost tracking.
• Maintain professional image and promote company services.
• Follow regulations and safety policies; troubleshoot and fix issues.
• Provide technical support to end users and field staff as needed.
• Keep updated on products, services, and policies.
• Collaborate with team to improve operations.
• Perform other duties as requested.

Kenntnisse

Customer focus

Technical skills

Programming basics

Self-starter

Mechanical and electrical aptitude

Driver’s license

Verbal/written communication

Ausbildung

Trade designation (Electrician/Electronics Technician)

Tools

MS Office

Test equipment

Jobbeschreibung

Service Specialist (Access Contro, CCTV, Intrusion Detection Systems)

Frankfurt am Main area.

About Us

Convergint is a leading provider of integrated security and technology solutions, helping organizations protect people, assets, and critical infrastructure. Our services include the design, installation, integration, and maintenance of electronic security systems, including: Video Surveillance (CCTV), Access Control Systems, Intrusion Detection Systems, Integrated Security Management Platforms, Fire Safety Solutions, Physical Security Technologies and Enterprise and Critical Infrastructure Security Solutions.

Our success is driven by talented professionals who deliver innovative solutions and exceptional customer service.

Position Summary:

Under direct supervision, this position is responsible for providing customer and technical support for installed systems that are typically less complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security Systems and the installation of small or less complex projects.

Job Responsibilities:

• Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.
• Keeps up to date and informed on all company products, services and policies.
• Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Perform other duties and responsibilities as requested or required.

Job Skills Requirements:

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with direct supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as test equipment, drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple service needs simultaneously
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
• Nice to have Security Clearance Act (SÜG)

Education Requirements:

• Relevant trade designation (e.g. Electrician, Electronics Technician) is preferred

Experience Requirements:

• Minimum of one year of previous, relevant field service experience preferred
• Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation

Certifications:

Product-specific certifications required; industry-specific certifications and/or licenses a plus