Service Engineer for Stage Automation Control / C⋅A⋅T (m / f / x)

Waagner-Biro Stage Systems; Biesdorf; Hybrid; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading stage technology firm is looking for a Service Engineer for Stage Automation Control to join their team. Responsibilities include performing maintenance on stage control systems, diagnosing faults, and providing customer support. The ideal candidate will have a degree in Mechatronics or Electrical Engineering, with several years of hands-on experience, strong communication skills, and a willingness to travel internationally. This role offers a permanent full-time position with competitive salary and training opportunities.

Leistungen

Attractive gross salary

Training and development opportunities

Exciting multicultural project environment

Qualifikationen

• Ability to read and understand electrical circuit diagrams.
• Several years of hands-on experience in maintenance or related roles.
• Fluent in English, with good knowledge of German/French being a benefit.

Aufgaben

• Perform maintenance on customer sites or support remotely.
• Diagnose and analyze faults in the control systems.
• Provide after-hours hotline support.

Kenntnisse

Problem-solving in electrical circuits

Network infrastructure basics

Microsoft Office skills

Strong communication skills

Hands-on mentality

Logical thinking

Ausbildung

Degree in Mechatronics or Electrical Engineering

Jobbeschreibung

SERVICE ENGINEER FOR STAGE AUTOMATION CONTROL / C⋅A⋅T (m|f|x)

Waagner-B1ro Luxembourg Stage Systems S.A. is part of the Waagner Biro Stage Systems Group, one of the world's largest suppliers of stage technology, with headquarters in Austria. As one of the global market leaders, the company develops and installs stage technology systems for opera houses, theatres, music halls, multi‑purpose halls, and cruise ships. The main focus at the Luxembourg location in Rodange is developing the safety‑related control system for the stage machinery "Computer‑Aided Theatre" [C·A·T), which uses state‑of‑the‑art technology to control the upper stage and lower stage machinery in more than 240 venues worldwide.

TASK DESCRIPTION

Be part of our success story as a Service Engineer for our growing Customer Care Team and join our worldwide operating team. After an intense in‑house training as well as on‑site training, you will be in charge of our customer support, e.g. by telephone and e‑mail, as well as monitoring remote maintenance or on‑site maintenance of the venue facilities :

• Perform Control System and Stage Machinery maintenance on customer sites or remotely supporting maintenance tasks of our local Partners on‑site.
• Support our customers and local partners by identifying technical incidents of our C‑A‑T stage control systems controlling entertainment power flying systems and stage machinery, including lifts, turntables, stage wagons and other machinery. Escalate complex issues to senior engineers or engineering teams when necessary.
• In addition to diagnosing and analysing specific faults and their elimination [possibly on‑site], you propose improvement measures and execute them. This also includes training / instruction on proper use, maintenance and safety of Stage Machinery equipment and how to handle our C·A·T System at the customer’s site.
• Provide hotline / after‑hours support.
• Coordinate with internal teams [Development, Supply‑Chain Management for resolution, spare parts ordering, repairs.
• The creation of protocols and documentation [Work records, Service Reports, Troubleshooting Tickets] as well will complete your responsibilities as a Service Engineer.

OUR REQUIREMENTS

• You can read and understand electrical circuit diagrams.
• Detecting and solving problems in an electrical circuit is nothing special for you.
• Basic understanding of Network infrastructures or programming [such as JavaScript] would be preferable.
• You have at least basic I.T. skills, like using the Microsoft Office tools.
• You have a target‑oriented working method and cost awareness.
• You have strong communication skills and team spirit.
• Hands‑on mentality. Ability to think logically, prioritize issues, root cause analysis.
• Good communication skills, professionalism in interactions with customers.
• Willingness for international travelling is mandatory [approx. 90 days a year abroad).
• Fluent in English, written and spoken.
• Good knowledge of German and / or French, written and spoken would be a benefit.
• Degree of Diploma in Mechatronics, Electrical, Engineering or related technical field.
• Several years of hands‑on experience in maintenance, field service, or related roles.
• Experience with Customer Care, Remote troubleshooting / hotline support is a plus.
• Possibility to work late in the evening or on weekends (on‑call).

OUR OFFER

We offer a permanent position in full‑time with an attractive gross salary according to your education and professional experience, as well as the advantages of an international company with headquarters in Vienna and locations in Europe and Asia. Training and development opportunities as well as an exciting, multicultural project environment and cooperation in a team with outstanding expertise are part of the working environment. A varied and challenging job with a lot of creative freedom and the opportunity to work independently and take responsibility for the success right from the start.

BE PART OF SOMETHING BIG!

A career with Waagner-Biro Stage Systems delivers chances and challenges alike. Working in an internationally renowned company is exciting, but it also represents enrichment in personal and professional development.

WE HAVE EARNED YOUR INTEREST?

Then we look forward to receiving your complete application documents via Moovijob.com.