Service Center Manager (m/f/d)

Hiab; Augsburg; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

International role

Professional development

Collaborative culture

Fair compensation

Career prospects

Zusammenfassung

Hiab is seeking a Service Center Manager to lead operations in Munich and Augsburg. You will direct daily service activities, manage technicians, ensure safety and quality standards, and drive profitability through efficient resource planning and lifecycle initiatives.

The role requires strong leadership, customer focus, and collaboration across teams, with fluency in the local language and English, plus a valid driver’s license. An international, growth‑oriented environment awaits.

Qualifikationen

• Technical qualifications required for service operations and maintenance
• Proven experience leading service center operations
• Strong customer service and communication skills
• Track record of improving safety, quality and efficiency
• Ability to train and develop technicians and teams
• Fluency in the local language and English, valid driver’s license

Aufgaben

• Manage daily service center operations in Munich and Augsburg
• Ensure safety, quality, and compliance with HSE standards
• Drive cost control and profitability while improving service operations
• Lead technicians, provide guidance and technical support
• Coordinate spare parts, orders, and inventory for readiness
• Promote lifecycle activation and customer retention initiatives
• Foster collaboration and open communication within the team

Kenntnisse

Technical qualification

Service operations management

Business acumen

Team leadership

Customer service

Operational planning

Maintenance procedures

Leadership

Safety and quality

Collaboration

Local language fluency

English proficiency

Driver's license

Jobbeschreibung

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

This position will be based in Munich & Augsburg.

Your mission

We are looking for a Service Center Manager to lead in our service centers in Munich and Augsburg. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.

Key Responsibilities

• Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction.
• Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards.
• Developing operational performance and promoting initiatives for continuous improvement.
• Leading and developing technicians to ensure their skills and competencies meet required standards.
• Providing technical guidance and support as needed to resolve service issues.
• Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness.
• Ensuring service profitability through effective cost control and resource planning.
• Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long-term customer relationships.
• Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements.
• Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation.

What We Are Looking For

• Technical qualification
• Proven experience in service operations management
• Strong business acumen gained from a related industry
• Demonstrated track record of team leadership
• Excellent customer service and communication skills
• Strong ability to plan, organize, and resolve operational challenges in a fast-paced environment
• Technical proficiency and solid knowledge of maintenance procedures
• Proven leadership qualities
• Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction
• Promotes collaboration, respect, and open communication within the team
• Fluency in the local language
• Proficiency in English
• Valid driver's license.

What We Offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our Benefits Include

• A truly international role with exposure to multiple markets and teams.
• Opportunities for professional development in a growing digital environment.
• A supportive, collaborative culture that values continuous improvement.
• Fair and attractive compensation to reward your expertise and dedication.
• Family-like team and an open, collaborative working atmosphere.
• Team-building activities and regular company events.
• Long-term career prospects within a stable, international corporation.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com