Service Advisor

Mercedes-Benz Corporate - Hedin Automotive London; Benz; Vor Ort; EUR 29.000 - 48.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Long service awards

Life insurance

Employee assistance program

Pension plan

Zusammenfassung

Mercedes-Benz Brooklands in the UK is seeking an experienced Service Executive to act as the main point of contact for customers, guiding them through service journeys and ensuring high standards of service. The role offers a basic salary with OTE up to £41,000 and progression after completing C-Service Training; working hours are 45 per week, Monday to Friday with Saturdays on rotation.

Candidates must have aftersales automotive experience, strong organisational and communication skills, and be

Qualifikationen

• Proven experience in aftersales in automotive department.
• Exceptional organisational abilities with ability to manage multiple tasks.
• Clear and effective communicator building rapport with customers.
• Proficiency using CRM and service management software.
• Right to work in the UK; Full UK driving licence.

Aufgaben

• Deliver exceptional customer service by understanding customer needs.
• Manage service appointment scheduling and vehicle check-in.
• Liaise with technicians to provide time estimates and repair details.
• Handle customer inquiries and advise on service options.
• Maintain customer records and documentation.
• Adhere to Mercedes-Benz service standards.
• Present and sell additional repairs.

Kenntnisse

Customer service

CRM software

Time management

Communication

Driving licence

Tools

CRM software

Jobbeschreibung

Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL

An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Executive.

• Basic salary with an OTE of up to £41,000
• Additionally your pay will increase once you have completed C-Service Training

Overview Of Role

The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities Of The Service Executive

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.

Ideal Candidate Profile

We Are Searching For a Candidate Who Has

• Proven experience in an aftersales role within a busy, fast-paced automotive department
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
• Proficiency in using CRM and service management software
• Dedication to maintaining high standards of customer satisfaction and service excellence
• Right to work in the UK
• Full UK manual driving licence

Summary Of Role

• Location: Mercedes-Benz and smart – Brooklands KT13 0SL
• Working Hours: 45 hours per week
• Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu

What We Offer.....

• Basic salary with an OTE of up to £41,000
• Additionally your basic pay will increase once you have completed C-Service Training
• 25 daysannual leave plus bank holidays
• Long service awards
• Life insurance
• Employee assistance program offering support on wellbeing and finances
• Exceptional rates for vehicle service and maintenance for you and your family
• Enrolment in an employee pension plan

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.

Hedin Automotive London Ltd is part of the Hedin Mobility Group. Hedin Mobility Group's story began in 1985, when father and son Ingemar and Anders Hedin acquired a Mercedes-Benz and Nissan dealership in Borås, Western Sweden. Today, almost 40 years later, Hedin Mobility Group has grown into one of Europe's top mobility providers with operations in more than ten countries and over 8,300 employees.