(Senior) UX Researcher (all genders)

KAUFLAND E-COMMERCE SERVICES GMBH & CO. KG; Deutschland; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Remote work within Germany

Urban Sports Club

Mental well-being support (Instahelp)

30 days vacation per year

Pluxee restaurant vouchers

Employee discount Kaufland.de

MacOS or Ubuntu Linux

Language learning programs

Conferences and training coverage

Team events and buddy program

Job summary

Kaufland e-commerce is seeking a senior UX Researcher to drive user insight across our online marketplace. You will plan and execute studies, influence product strategy, and partner with product managers, designers, and engineers to shape future experiences for customers and sellers.

You will apply qualitative and quantitative methods, including AI tools, and share findings to inform decisions. We value proactive ownership, cross-functional collaboration, and the ability to present clear

Qualifications

• German at native or near-native level and English fluency.
• Several years of qualitative and quantitative user research experience.
• In-depth expertise in UX methods and customer-centric agile product development.
• Ability to conduct research at different product development stages and present findings.

Responsibilities

• Plan and run research across foundational studies to long-term user experience vision.
• Collaborate with product managers, designers and engineers across areas.
• Own projects end-to-end: scope, method, execute, and recommend.
• Combine qualitative and quantitative methods and triangulate findings.
• Use AI in daily research and shape its application by the team.
• Contribute to research repository and make insights reusable.
• Benchmark competitors and triangulate with primary customer research.
• Run workshops and ensure insights influence decisions.

Skills

German language

English fluency

Qualitative research

Quantitative research

UX methods

Agile product development

Stakeholder communication

Job description

Info

Who we are

We are the tech powerhouse behind Kaufland’s international online marketplaces and a company within the Schwarz Group. Driven by a start-up mentality and working on an equal footing within flat hierarchies, we develop the best marketplace solutions for our customers, sellers and partners. #FromEuropeForEurope
Day by day, our Tech & Product Team of about 400 experts pursues the goal of creating the best possible customer shopping experience for our online marketplace. Through innovative technical developments, they not only create an outstanding shopping experience but also lay the foundation for an optimal selling experience for our sellers. Learn more about our division, areas, and cross-functional teams here !

Your tasks - this is what awaits you in detail

• You plan and run research across the full spectrum, from foundational studies that shape immediate product decisions to strategic work that influences our long‑term user experience vision and goals
• You work closely with product managers, product designers and engineers across several product areas and get involved early, while problems are still being defined
• You own your projects end to end: scoping the question, choosing the method, running the study and turning findings into a clear recommendation
• You combine qualitative and quantitative methods (user interviews, usability testing, surveys, unmoderated testing, behavioural and market data) and triangulate them instead of relying on a single source
• You use AI in your daily research work and help shape how our team applies it
• You contribute to our research repository and make insights reusable, so teams can build on what we already know
• You benchmark competitors and triangulate those findings with primary customer research to show where our real opportunities are
• You run workshops, find formats that make insights travel and follow through until your findings have influenced a decision

Profil

Your profile - this is what we expect from you

• You speak German at native or near-native level and English fluently, as the majority of our customer and seller interviews are conducted in German
• You have several years of experience in qualitative and quantitative user research, in-depth expertise in UX methods and a comprehensive understanding of customer‑centric agile product development
• You are strong in either qualitative or quantitative research and actively building the other, with a good understanding of statistical methods and analytical thinking
• You know how to conduct research at the different stages of the product development process (generative setting, solution validation or end‑to‑end)
• You are proactive, enjoy taking ownership of your topics and feel confident presenting your findings and recommendations to stakeholders at all levels
• You are pragmatic in how you scope your work, balancing speed and depth for the decision at hand, and you already use AI tools in your own practice
• You enjoy working in a small, close‑knit team where people share work early, support each other and learn from one another

What we offer

• Create your own work‑life balance: You have the flexibility to choose between working remotely (within Germany) or from one of our locations in Cologne, Darmstadt, Düsseldorf, or in Berlin!
• Urban Sports Club and RSG Group Fitness Studios : Get top deals for fitness,swimming, yoga and more
• Mental Well‑Being: We support you on your well‑being journey with special offerings such as Instahelp, the digital platform for online psychological counseling
• Vacation & Sabbatical: Enjoy 30 days of vacation per year and the opportunity to take a sabbatical once you have been part of the team for a certain period!
• Option for Pluxee restaurant vouchers: Buy Pluxee vouchers through us and benefit from tax‑advantaged meal allowances!
• Employee Discount: You will receive a monthly coupon for Kaufland.de
• Free choice of operating system: MacOS or Ubuntu Linux, it’s up to you
• Boost your growth: Benefit from our online language learning programs, diverse in‑house training, and our automated 360‑degree feedback.We cover the costs for relevant conferences, training opportunities, and approved team workshops to strengthen personal interactions
• This is who we are: Our dynamic culture combines flat hierarchies, a start‑up mentality, an international team of over 65 nationalities, and the strength of the Schwarz Group to provide you an agile and secure working environment.

What we offer

• Create your own work‑life balance: You have the flexibility to choose between working remotely (within Germany) or from one of our locations in Cologne, Darmstadt, Düsseldorf, or in Berlin!
• Urban Sports Club and RSG Group Fitness Studios : Get top deals for fitness,swimming, yoga and more
• Mental Well‑Being: We support you on your well‑being journey with special offerings such as Instahelp, the digital platform for online psychological counseling
• Vacation & Sabbatical: Enjoy 30 days of vacation per year and the opportunity to take a sabbatical once you have been part of the team for a certain period!
• Option for Pluxee restaurant vouchers: Buy Pluxee vouchers through us and benefit from tax‑advantaged meal allowances!
• ‘Deutschlandticket’: We subsidize your train season ticket for more mobility
• Employee Discount: You will receive a monthly coupon for Kaufland.de
• Free choice of operating system: MacOS or Ubuntu Linux, it’s up to you
• Boost your growth: Benefit from our online language learning programs, diverse in‑house training, and our automated 360‑degree feedback.We cover the costs for relevant conferences, training opportunities, and approved team workshops to strengthen personal interactions
• This is who we are: Our dynamic culture combines flat hierarchies, a start‑up mentality, an international team of over 65 nationalities, and the strength of the Schwarz Group to provide you an agile and secure working environment.
• We are team players: From day one, you will connect not only with your team but also with others through our digital onboarding journey , the buddy program , and regular team and company events, all‑hands meetings, powerful mornings , and much more!

Check out our Principles & our blog for even more insights into our company culture!

Diversity at Kaufland e-commerce

We welcome applications from everyone, regardless of skin colour, sexual orientation, gender identity, age, disability, ethnic origin, religion and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. Read more

Diversity at Kaufland e-commerce

We welcome applications from everyone, regardless of skin colour, sexual orientation, gender identity, age, disability, ethnic origin, religion and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. Read more here ! When applying, you can optionally include your pronouns in your resume.

Kaufland e-commerce Services GmbH & Co. KG

Postal address:

Habsburgerring 2

50674 Köln