Senior Technical Account Manager (mfd) SCAYLE Commerce Hamburg (hybrid)

ABOUT YOU SE & Co. KG; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading eCommerce company in Hamburg is seeking a Technical Account Manager to serve as the strategic point of contact for enterprise customers. The role involves managing customer relationships, translating requirements into actionable features, and ensuring long-term success. Ideal candidates have at least 5 years of experience with SaaS platforms, technical consulting, and understanding of eCommerce architectures, including REST and GraphQL integrations. Benefits include flexible working hours and a modern office environment.

Leistungen

40% discount on online shop

Flexible working times

Free sports courses

Language courses

State-of-the-art tech stack

Qualifikationen

• 5+ years in enterprise eCommerce SaaS platforms or digital consulting.
• Proven experience in a technical customer-facing role.
• Deep understanding of eCommerce architectures.
• Strong ability to read architecture diagrams and documentation.

Aufgaben

• Manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer's trusted advisor.
• Translate complex requirements into feature requests.
• Monitor platform health and drive adoption.

Kenntnisse

Enterprise eCommerce SaaS platforms

Technical customer-facing role experience

Understanding of eCommerce architectures

REST and GraphQL integrations

Tools

AWS

Jira

Jobbeschreibung

As a Technical Account Manager (TAM) at SCAYLE you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams’ internal product / engineering and SCAYLE’s platform roadmap.

This role requires a combination of enterprise-level account management technical eCommerce expertise and architectural understanding of composable commerce platforms.

What will you do

• Own and manage 5-10 enterprise customer relationships from a technical perspectiven
• Act as the customers trusted advisor for SCAYLE platform usage integration best practices and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering support and product teams.
• Lead technical QBRs integration reviews and roadmap alignment workshops.
• Monitor platform health usage and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers Product Management Engineering and Sales.

Who you are

• 5 years in enterprise eCommerce SaaS platforms or digital consulting.
• Proven experience in a technical customer-facing role (e.g. Technical Account Manager Solution Architect or Senior Consultant).
• Deep understanding of eCommerce architectures: Storefronts APIs OMS PIM CMS ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices API-first Cloud-native Headless).
• Strong ability to read and understand architecture diagrams API documentation and technical specifications.
• Hands‑on understanding of integrations via REST, GraphQL and webhooks.
• Experience with monitoring tools incident processes and SLAs.

Nice to have

• Experience in eCommerce platform migrations or replatforming projects.
• Background in pre‑sales engineering or post‑sales consulting.
• Familiarity with platforms like SCAYLE Salesforce Commerce Cloud CommerceTools SAP Commerce Cloud (Hybris) or Shopify Plus.
• Understanding of international eCommerce challenges such as localization tax fulfillment and compliance.
• Fluency in German is a strong plus.

Benefits

• Grow together with one of the fastest-growing eCommerce companies in Europe.
• Flexible working times (10 AM – 16 PM German Time Zone as core working‑time).
• 40 % discount on our online shop.
• Fresh fruits and drinks everywhere.
• Language courses (German & English).
• Free sports courses & reduced price for gym membership.
• Subsidized public transportation ticket.
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage.
• State‑of‑the‑art tech stack running on AWS.
• Modern office in the city centre of Hamburg.
• International working environment and English as company language.
• Agile work environment (MOVE) and cross‑functional teams.
• Free access to Germany’s greatest developer conference.
• Free access to online learning platforms like Laracast, Egghead and A Cloud Guru.
• Help in relocation and VISA process.

YOU ARE THE CORE OF ABOUT YOU.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU order to maintain talent and diversity we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application preferably via our online application portal! Thus we can ensure a faster process and for you it is very easy to upload your application documents.

Remote Work: No

Employment Type: Full‑time

Key Skills

Project Management Methodology, Program Management, SOAP, Agile, Oracle EBS, Apache Pig, Adobe Experience Manager, Jira, Release Management, Scrum, SAS, SDLC