Senior Technical Account Manager (m/f/d) - SCAYLE Commerce - Hamburg (hybrid)

ABOUT YOU GmbH; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading e-commerce company based in Hamburg is seeking a Technical Account Manager (TAM) to act as a strategic point of contact for enterprise SaaS customers. The ideal candidate will have over 5 years of experience in enterprise e-commerce and strong technical expertise. Responsibilities include managing customer relationships, advising on platform usage, and translating complex requirements into actionable features. This role offers a flexible working environment, a modern office in Hamburg, and various employee benefits.

Leistungen

Flexible working times

40% discount on online shop

Fresh fruits + drinks

Language courses (German & English)

Free sports courses & gym membership

Subsidized transportation

Choice of hardware and OS

State-of-the-art tech stack

Modern city center office

International work environment

Agile work environment

Access to developer conference

Qualifikationen

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role.
• Familiarity with headless commerce and MACH principles.

Aufgaben

• Own and manage 5-10 enterprise customer relationships.
• Act as the customer's trusted advisor for SCAYLE platform usage.
• Translate complex customer requirements into actionable feature requests.

Kenntnisse

Technical account management

E-commerce expertise

Architecture understanding

APIs and integrations

Communication skills

Jobbeschreibung

Company Description Job Description

As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What will you do

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.

Who you are

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
• Hands-on understanding of integrations via REST, GraphQL, and webhooks.
• Experience with monitoring tools, incident processes, and SLAs.

Nice to have:

• Experience in ecommerce platform migrations or replatforming projects.
• Background in pre-sales engineering or post-sales consulting.
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
• Fluency in German is a strong plus.

Benefits

• Grow together with one of the fastest growing eCommerce companies in Europe
• Flexible working times (10 AM - 16 PM German Time Zone as core working-time)
• 40% discount on our online shop
• Fresh fruits + drinks everywhere
• Language courses (German & English)
• Free sports courses & reduced price for gym membership
• Subsidized public transportation ticket
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• State-of-the-art tech stack running on AWS
• Modern office in the city center of Hamburgs
• International working environment and English as company language
• Agile work environment (MOVE) and cross-functional teams
• Free access to Germany’s greatest developer conference code.talks
• Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
• Help in relocation and VISA process

YOU ARE THE CORE OF ABOUT YOU.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOUculture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.