Senior Technical Account Manager (m / f / d) - SCAYLE Commerce - Hamburg (hybrid)

SCAYLE; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading eCommerce company in Hamburg is seeking a Technical Account Manager to act as the strategic point of contact for 5-10 enterprise customers. You will leverage your technical ecommerce expertise and architectural understanding to align customer goals with platform capabilities. Responsibilities include managing relationships, advising on integration matters, and monitoring the health of customer accounts. Join a fast-growing team and enjoy benefits like flexible working hours and a modern office environment.

Leistungen

Flexible working times

40% discount on our online shop

Language courses (German & English)

Free sports courses & reduced gym membership

Subsidized public transportation ticket

Free choice of hardware and OS

Agile work environment

Free access to online learning platforms

Help in relocation and VISA process

Qualifikationen

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role.
• Deep understanding of ecommerce architectures (Storefronts, APIs).
• Strong ability to read and understand architecture diagrams and API documentation.

Aufgaben

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer's trusted advisor for platform usage and integration best practices.
• Translate customer requirements into actionable feature requests.
• Monitor platform health, usage, and KPIs for your accounts.

Kenntnisse

Enterprise-level account management

Technical ecommerce expertise

Architectural understanding of composable commerce platforms

Familiarity with headless commerce and MACH principles

Ability to read architecture diagrams

Understanding of integrations via REST, GraphQL

Experience with monitoring tools

Tools

AWS

Jobbeschreibung

Job Description

As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5‑10 enterprise E‑Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E‑Commerce platform capabilities. Your goal is to ensure long‑term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise‑level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What will you do

• Own and manage 5‑10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.

Who you are

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer‑facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API‑first, Cloud‑native, Headless).
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
• Hands‑on understanding of integrations via REST, GraphQL, and webhooks.
• Experience with monitoring tools, incident processes, and SLAs.

Nice to have

• Experience in ecommerce platform migrations or replatforming projects.
• Background in pre‑sales engineering or post‑sales consulting.
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
• Fluency in German is a strong plus.

Benefits

• Grow together with one of the fastest growing eCommerce companies in Europe
• Flexible working times (10 AM – 16 PM German Time Zone as core working‑time)
• 40% discount on our online shop
• Fresh fruits & drinks everywhere
• Language courses (German & English)
• Free sports courses & reduced price for gym membership
• Subsidized public transportation ticket
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• State‑of‑the‑art tech stack running on AWS
• Modern office in the city center of Hamburgs
• International working environment and English as company language
• Agile work environment (MOVE) and cross‑functional teams
• Free access to Germany’s greatest developer conference code.talks
• Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
• Help in relocation and VISA process

YOU ARE THE CORE OF ABOUT YOU .

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well‑being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.