Senior Software Engineer, Support & Integration (C++) – Digital Patient Model

Snke; München; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work model in Germany

Bike leasing via BikeLeasing

Parking garage

In-house café and company restaurant

Urban Sports Club membership

Zusammenfassung

Snke is seeking a Senior Software Engineer, Support & Integration (C++) to join the Anatomy Applications team. You will ensure reliable integration and support of Digital Patient Model services in customer environments, handle escalated issues, and provide third-level support through analysis and collaboration with the engineering team.

The role involves working with modern C++20 services and understanding legacy code bases, with a focus on troubleshooting, API/data-flow integration, and

Qualifikationen

• Several years of professional experience in C++ software engineering.
• Experience in technical support, application support, integration support, or a similar customer-facing technical role.
• Strong analytical and problem-solving skills, especially when reproducing issues, analyzing logs, and identifying root causes.
• Ability to work with both modern and older C++ code bases for debugging and support.

Aufgaben

• Investigate and analyze customer-reported issues in production systems, integration setups, and internal environments.
• Reproduce issues, identify root causes, and provide clear technical findings to the responsible engineering team.
• Support customers with the integration of our services, APIs, and data flows.
• Analyze issues in legacy products and support their continued operation.
• Work with modern C++20 services and understand older C++ code bases for debugging and support purposes.
• Communicate technical findings clearly to internal teams and customers.
• Contribute to development work when support priorities allow.

Kenntnisse

C++ development

Technical support

Distributed systems

gRPC Protobufs

Debugging legacy code

Communication skills

Jobbeschreibung

What You'll Do

As a Senior Software Engineer, Support & Integration (C++), you will join the Snke Anatomy Applications team and help ensure that our Digital Patient Model services are reliably integrated and supported in customer environments. In this role, you will handle escalated technical issues and provide third-level support through analysis, root cause investigation, and collaboration with the engineering team. You will also support legacy products through technical analysis and contribute to development work whenever support demand allows.

• Investigate and analyze customer-reported issues in production systems, integration setups, and internal environments.
• Reproduce issues, identify root causes, and provide clear technical findings to the responsible engineering team.
• Support customers with the integration of our services, APIs, and data flows.
• Analyze issues in legacy products and support their continued operation.
• Work with modern C++20 services and understand older C++ code bases for debugging and support purposes.
• Communicate technical findings clearly to internal teams and customers.
• Contribute to development work when support priorities allow.

What We’re Looking For

• Several years of professional experience in C++ software engineering.
• Experience in technical support, application support, integration support, or a similar customer-facing technical role.
• Strong analytical and problem‑solving skills, especially when reproducing issues, analyzing logs, and identifying root causes.
• Ability to work with both modern and older C++ code bases for debugging and support when necessary.
• Experience with distributed backend systems and gRPC services using Protocol Buffers.
• Excellent communication skills and the ability to explain technical findings clearly and concisely.
• An independent, structured working style and the ability to drive investigations to a solid conclusion.

Why Snke

• A supportive, international team connected by shared values and a culture of trust
• Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours and a hybrid work model within Germany
• Bike leasing via our partner “BikeLeasing”
• Parking garage and secure underground bike storage
• Subsidized company restaurant and in-house café
• Urban Sports Club membership with employer contributionRegular after-work, team, and company events
• Centrally located, modern workspace with a 212 m² rooftop terrace

About Us

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting‑edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enabling and holistic‑helping healthcare providers deliver meaningful change.

Contact person

Tatjana von Freyberg