Senior Service Designer, Food Systems & Fulfillment (f/m/x)

HelloFresh SE; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Berlin relocation support

HelloFresh Pension Scheme

Office meals discounts

German language learning budget

HelloFresh Academy

Mental health support

Headspace access

Spill wellbeing platform

Sabbatical leave options

Job summary

HelloFresh SE is seeking an experienced Enterprise UX Designer in Berlin to lead strategic Definition Sprints, map AS-IS to TO-BE processes, and design scalable enterprise experiences for the Food Systems alliance. You will mentor others, partner with POs and engineers, and craft user-centered solutions across recipes, menus, and procurement workflows.

The role demands strong Figma mastery, solid portfolio of enterprise designs, and excellent English communication.

Qualifications

• 4+ years of product design experience, particularly within enterprise or B2B contexts.
• Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Additional experience leading projects, mentoring, or directly managing design team members.
• A portfolio demonstrating impactful, user-centered enterprise experiences and a high level of craft.
• Expertise in visual design, interaction design, UX writing, and UI design.
• Mastery of Figma and familiarity with relevant prototyping and service design tools.
• Excellent communication skills in English, capable of articulating complex concepts clearly to diverse stakeholders.

Responsibilities

• Conduct and lead strategic Definition Sprints to uncover user needs, validate hypotheses, and collaboratively define clear next steps for design and development.
• Map current (AS-IS) enterprise processes and systems, identifying pain points and opportunities, then collaboratively design optimized (TO-BE) processes, particularly within the Food Systems alliance - the cluster that takes care of supply chain management topics within Hello Fresh..
• Partner and inspire other enterprise designers to excel in service design and prototyping, nurturing growth within the team.
• Deeply understand the user journeys and workflows of Recipe Developers, Menu Planners, and Buyers, building strong stakeholder relationships to advocate effectively for these users.
• Develop and align design concepts and prototypes with the Enterprise Design System to ensure scalability and consistency across enterprise tooling.
• Form collaborative partnerships with POs, engineers, and researchers, using influence to elevate UX solutions and challenge broader assumptions within internal product teams.
• Mentor and coach designers in creating user experiences demonstrating pride in craft, clarity, and effectiveness.
• Create UX/UI flows and experiences that elegantly address complex enterprise problems with delightful, user-centric solutions.
• Facilitate clear communication across teams, leveraging structured storytelling methods to amplify your impact.

Skills

Enterprise UX

Definition Sprints

AS-IS/TO-BE mapping

Service Blueprinting

Figma

Prototyping

English communication

Tools

Figma

Prototyping tools

Job description

At HelloFresh, our mission is simple: to change the way people eat, forever. As a global digital-native FMCG company and the world's leading mealkit provider, we are transforming the traditional food supply chain through a data-driven, on-demand model that enables scalable and more sustainable food delivery. The HelloFresh Group includes eight brands serving customers across multiple meal occasions, including HelloFresh, Green Chef, EveryPlate, and Chefs Plate, as well as ready-to-eat meals from Factor and YouFoodz, meat and seafood subscriptions through Good Chop, and pet nutrition with The Pets Table. Through technology, data, and culinary innovation, we deliver personalized food experiences to millions of households worldwide.

The role

The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. We are dedicated to transforming enterprise ways of working by applying structured methods like Definition Sprints, Service Blueprinting, and AS-IS and TO-BE mapping, creating meaningful & effective enterprise experiences to shape the future of HelloFresh’s Supply Chain.

About the Domain

The wider Food Systems Alliance owns technology that enables a lean and sustainable procurement process from Suppliers to HelloFresh facilities and improves customer experience with accurate ingredient data flow and optimal ingredient quality. Optimising cost of ingredients, providing customers with the freshest and best ingredients, and enabling buying decisions that reduce excess stock and other forms of inventory waste are just some of the focus areas for this alliance.

What you’ll do

• Conduct and lead strategic Definition Sprints to uncover user needs, validate hypotheses, and collaboratively define clear next steps for design and development.
• Map current (AS-IS) enterprise processes and systems, identifying pain points and opportunities, then collaboratively design optimized (TO-BE) processes, particularly within the Food Systems alliance - the cluster that takes care of supply chain management topics within Hello Fresh..
• Partner and inspire other enterprise designers to excel in service design and prototyping, nurturing growth within the team.
• Deeply understand the user journeys and workflows of Recipe Developers, Menu Planners, and Buyers, building strong stakeholder relationships to advocate effectively for these users.
• Develop and align design concepts and prototypes with the Enterprise Design System to ensure scalability and consistency across enterprise tooling.
• Form collaborative partnerships with POs, engineers, and researchers, using influence to elevate UX solutions and challenge broader assumptions within internal product teams.
• Mentor and coach designers in creating user experiences demonstrating pride in craft, clarity, and effectiveness.
• Create UX/UI flows and experiences that elegantly address complex enterprise problems with delightful, user-centric solutions.
• Facilitate clear communication across teams, leveraging structured storytelling methods to amplify your impact.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll bring

• 4+ years of product design experience, particularly within enterprise or B2B contexts.
• Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Additional experience leading projects, mentoring, or directly managing design team members.
• A portfolio demonstrating impactful, user-centered enterprise experiences and a high level of craft.
• Expertise in visual design, interaction design, UX writing, and UI design.
• Mastery of Figma and familiarity with relevant prototyping and service design tools.
• Excellent communication skills in English, capable of articulating complex concepts clearly to diverse stakeholders.

What we offer

• Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access, wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!