Senior Sales Customer Success Manager, DACH

NVIDIA; München; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

NVIDIA is seeking an experienced Customer Success/Field Architect in Munich to drive adoption of AI platforms and accelerate time to value for strategic customers. You will align workloads with NVIDIA software, define success metrics, and orchestrate cross-functional teams to remove blockers and deliver measurable outcomes.

With 8+ years in customer-facing roles, you will translate technical capabilities into business value, manage complex relationships, and stay current with AI technologies in

Qualifikationen

• Bachelor's or Master's degree in CS, Engineering, Business, or related field
• 8+ years in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment
• Customer-first approach delivering outstanding experiences
• Technical curiosity to learn emerging AI technologies and stay current in a rapidly evolving landscape
• Strong technical foundation across AI/ML concepts, accelerated computing workloads, cloud/on-prem infrastructure, and NVIDIA software
• Consultative engagement skills, translating complex capabilities into clear business value
• Experience managing complex customer relationships across technical users, business owners, executives, partners, and support teams
• Strategic perspective gained from experience in AI, accelerated computing, HPC, cloud, or enterprise software settings

Aufgaben

• Integrate customers by assisting with license registration, entitlement activation, support access, and initial value planning.
• Conduct needs assessments to align customer workloads with NVIDIA software libraries, frameworks, reference architectures, and platform capabilities.
• Collaboratively define and track success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness.
• Promote adoption and growth across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, NVIDIA Agent Toolkit, CUDA-X libraries, DGX OS, Omniverse/Physical AI, vGPU, and associated software.
• Coordinate field teams, solution architects, support, product, engineering, partners, and customer collaborators to remove adoption blockers and accelerate time to value.
• Lead customer health reviews and executive readouts that connect technical adoption to measurable customer outcomes.
• Capture repeatable adoption patterns and customer feedback to improve enablement, support quality, and the overall customer experience.

Kenntnisse

Customer success

Technical account management

Solution architecture

Professional services

Support leadership

Enterprise software deployment

Ausbildung

Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field

Jobbeschreibung

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.

Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

What you'll be doing:

• Integrate customers by assisting with license registration, entitlement activation, support access, and initial value planning.

• Conduct needs assessments to align customer workloads with NVIDIA software libraries, frameworks, reference architectures, and platform capabilities.

• Collaboratively define and track success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness.

• Promote adoption and growth across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, NVIDIA Agent Toolkit, CUDA-X libraries, DGX OS, Omniverse/Physical AI, vGPU, and associated software.

• Coordinate field teams, solution architects, support, product, engineering, partners, and customer collaborators to remove adoption blockers and accelerate time to value.

• Lead customer health reviews and executive readouts that connect technical adoption to measurable customer outcomes.

• Capture repeatable adoption patterns and customer feedback to improve enablement, support quality, and the overall customer experience.

What we need to see:

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related technical field, or equivalent experience.

• At least 8+ years working in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment.

• Customer-first approach with a genuine passion for helping customers achieve their goals and delivering outstanding experiences.

• Technical curiosity and agility, with eagerness to learn emerging AI technologies and stay current in a rapidly evolving landscape.

• Strong technical foundation across AI/ML concepts, accelerated computing workloads, cloud/on-prem infrastructure, and NVIDIA software.

• Consultative engagement skills, with the ability to translate complex technical capabilities into clear business value for diverse collaborators.

• Experience managing complex customer relationships across technical users, business owners, executives, partners, and support teams.

• Strategic perspective gained from experience in AI, accelerated computing, high-performance computing, cloud, or enterprise software settings.

Ways to stand out from the crowd:

• Active listening and discovery skills that uncover the customer's platform, difficulties, operating model, and strategic objectives.

• Ability to rapidly assimilate complex customer environments and map their challenges to practical NVIDIA platform recommendations.

• Strength in simplifying complex technical architectures into clear, actionable mentorship for technical and non-technical audiences.

• Visible passion for AI innovation and proficiency in accelerated computing, enterprise AI, and modern software adoption patterns.

• Experience building customer lifecycle models, adoption dashboards, health scoring, or support-to-renewal playbooks.

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/