Senior Quality and Compliance Manager (All Genders)

zooplus SE; München; Hybrid; EUR 62,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Employee discounts

Career development

Job summary

zooplus SE is seeking a Senior Quality and Compliance Manager to oversee regulatory and quality assurance for non-food pet products. The role ensures products meet standards and company policies while driving improvements across teams.

The position emphasizes collaboration, strong English skills (C1), and experience in project management within a retail environment, with hybrid working and opportunities to influence product quality globally.

Qualifications

• Bachelor-level degree in Engineering, Science or related field.
• Experience in a similar role, preferably in retail.
• Knowledge of product quality norms, certifications and standards.
• Strong analytical skills and attention to detail.
• Ability to work effectively in a team and communicate well.
• English proficiency at C1 level is essential.
• Experience in project management.

Responsibilities

• Review and organize technical documentation for consumer and pet products.
• Manage and register non-conformities and complaints.
• Collaborate with departments to identify and resolve quality issues.
• Support internal own-brand product development teams.
• Review information/claims in manuals, packaging, and the website.
• Assist with internal implementation of new regulations (green claims, packaging, batteries).

Skills

Analytical skills

Teamwork

English proficiency

Project management

Education

Degree in Engineering, Science, or related field

Job description

Senior Quality and Compliance Manager (All Genders)

• Full-time
• Compensation: EUR 61,800 - EUR 84,900 - yearly

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

We are looking for a Senior Quality and Compliance Manager to oversee the compliance and quality assurance of our non-food pet products. The ideal candidate will ensure that all products meet regulatory standards and company policies.

Responsibilities

• Review and organize technical documentation for consumer and pet products.
• Manage and register non-conformities and complaints.
• Collaborate with various departments to identify and resolve quality issues.
• Support internal own-brand product development teams.
• Review information/claims in instruction manuals, packaging and on the website.
• Support with internal implementation of new regulations (i.e. green claims, packaging, batteries).

Qualifications

• Degree in Engineering, Science, or a related field.
• Previous experience in a similar role, preferably in the retail sector.
• Knowledge of product quality norms, certifications, and standards.
• Strong analytical skills and attention to detail.
• Ability to work effectively in a team and communicate well.
• Proficiency in English at a C1 level is essential.
• Experience in project management.

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts .

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

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