Senior Project Manager - Global Services Solutions

Intuitive; Freiburg im Breisgau; On-site; EUR 90,000 - 130,000; Full time

Job summary

Intuitive is seeking a Sr. Project Manager for the Global Services Solutions SPMO.

The role manages project portfolios in the Global Services BU and drives serviceability for the EMEA region, supporting NPD/NPI, product launches, and global expansion outside the United States. You will provide leadership across cross-functional teams, develop schedules, assess risks, and ensure service requirements are integrated into product design and end-of-life planning to deliver exceptional customer

Qualifications

• Portfolio management experience across multiple programs.
• Strong stakeholder management and communication skills.
• Proven ability to lead cross-functional teams in a matrix environment.

Responsibilities

• Maintain a portfolio of projects for assigned program(s), balancing multiple priorities.
• Provide strategic and tactical leadership for NPD/NPI, Product Launch, and Global Expansion for EMEA.
• Create and maintain project schedules, communicate milestones and risks cross-functionally.
• Influence serviceability during product development, integrating service requirements into design for EMEA.
• Ensure service considerations are integrated into EOL/EOS planning for smooth transitions.
• Mitigate service challenges in-market and drive continuous service improvement.

Skills

Portfolio management

Stakeholder management

Cross-functional leadership

Job description

Job Description

Primary Function of Position:

The Sr. Project Manager is a member of the Global Services Solutions (GSS) Services Program Management Office (SPMO) and is responsible for managing project portfolios in the Global Services BU and for driving serviceability for the EMEA Region. SPMO is focused on delivering differentiated value through customer experience excellence and a “patient first, always” mindset, as well as deeply collaborative, technical, and cross-functional project management expertise across New Product Development (NPD) / New Product Introduction (NPI), Product Launch and Global Expansion of products outside of the United States.

Roles and Responsibilities:

(Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by the functional people manager).

• Maintain a portfolio of projects for assigned program(s), being assigned multiple priorities as a matter of routine.
• Provide functional, strategic, and tactical leadership to programs accountable for NPD/NPI, Product Launch or Global Expansion on behalf of the Global Services BU and the EMEA Global Services team, ensuring Global Services BU readiness in alignment with commercialization target dates in EMEA, and demonstrating the ability to negotiate and prioritize.
• Create and maintain project schedules and communicate status, milestones, deadlines and risks cross-functionally to Global Services BU stakeholders, providing early warning of risks, potential mitigations, and cost-benefit analysis of the risk and mitigations.
• Influence on Serviceability during product development, driving service requirements into new product/platform requirements for the EMEA Region, directly impacting product design and the ability of the Global Services organization to efficiently install, troubleshoot, repair, and maintain the product in the field.
• Ensure service considerations are well integrated into global product end-of-life (EOL) and end-of-service (EOS) planning to ensure smooth customer transitions to the latest technology.
• Help mitigate/manage the impact of service challenges for products as they come to market or are in the field in EMEA, driving continuous improvement of serviceability for in-market products.