(Senior) Product Manager Digital Services (f / m / x) - For German Resident Only

Magazino – a Jungheinrich company; München; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen für Robotik in München sucht einen erfahrenen Produktmanager für digitale After-Sales-Produkte. In dieser Position sind Sie verantwortlich für die Definition und Entdeckung der Anforderungen technischer Lösungen und arbeiten eng mit verschiedenen internen Stakeholdern zusammen, um sicherzustellen, dass die After-Sales-Angebote den Kundenbedürfnissen entsprechen. Zudem erwartet Sie ein dynamisches Team mit internationalem Flair und vielfältigen Vorteilen wie flexiblen Arbeitszeiten und einem freundlichen Arbeitsumfeld.

Leistungen

Moderne Technologie

Vielfältiges internationales Team

Kulturelle Vielfalt und Inklusion

Frisches Mittagessen jeden Tag

Flexible Arbeitszeiten

Qualifikationen

• 5+ Jahre Erfahrung als Produkt- oder Programmmanager.
• Erfahrung in der Identifizierung und Lösung von Kundenproblemen.
• Ausgezeichnetes Verständnis technischer Interdependenzen.

Aufgaben

• Definieren von Anforderungen für digitale After-Sales-Produkte.
• Zusammenarbeit mit internen Stakeholdern und After-Sales-Organisation.
• Verbesserung der Kundenzufriedenheit durch After-Sales-Management.

Kenntnisse

B2B Software Management

Agile Entwicklung

Technische Anforderungen

Stakeholder-Management

Fließend Englisch

Fließend Deutsch

Ausbildung

(Industrielle) Ingenieurwissenschaften oder Informatik

Jobbeschreibung

Your tasks

• As Product Manager for our Digital After Sales products, you will have two key responsibilities.
• You will be responsible for discovering and defining requirements for a range of technical solutions in our Digital After Sales portfolio, such as remote updates of robot fleets, the provision of robot log data for efficient remote customer support, and commissioning tools for service technicians.
• You will ensure that our Digital After Sales offering meets customer needs and stands out as a unique selling point for our robots. To achieve this, you will assess the total cost of ownership of our robots and identify opportunities for innovation in the area of service and support.
• You will empathize deeply with your key user personas and empower them to effectively execute their jobs to be done — including our customers, remote support agents, and service technicians.
• You will collaborate closely with a wide range of internal stakeholders, most importantly Jungheinrich’s After Sales organization, the standards and process team, as well as our development teams.
• You’ll play a key role in ensuring our robots remain valuable, serviceable, and supportable throughout their lifecycle — turning After Sales into a driver of customer satisfaction and business growth.

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Requirements

• You have successfully completed your studies in (Industrial) Engineering, Computer Science, or a related field.
• You have 5+ years of experience as a Product or Program Manager for B2B software products in agile product development setups.
• You have proven experience identifying and solving customer problems in ways that create business value.
• You have an excellent understanding of technical interdependencies, combined with strong critical and entrepreneurial thinking.
• You are skilled at structuring and writing clear, unambiguous technical requirements.
• You thrive when working with a wide range of internal and external stakeholders.
• You bring a positive mindset, actively seek responsibility, and take initiative to improve both products and internal processes.
• You are fluent in both German and English.

Nice to have

• Experience in the area of customer success or after sales.
• Experience with cloud solutions.
• Experience in the robotics and/or logistics industry.

What we have to offer

• Cutting‑edge technology: As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before!
• Team: We are an international team with more than 25 nationalities. You’ll work in a team with exceptionally smart, humble, collaborative and hardworking individuals.
• Culture: Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time — we always learn and improve.
• Workplace: Our office is located near the S‑Bahn station “Hirschgarten”. We work in a loft‑style office with great equipment, our own workshop and testing area.
• Full Board: You don’t feel like thinking about what you want to have for lunch tomorrow, not to mention preparing it? Luckily, our French cook treats us with a freshly cooked free lunch everyday! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee!
• Flexibility: Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy work‑life balance. At Magazino fostering inclusivity is very important to us. We are dedicated to create an inclusive environment for all candidates and provide equal opportunities to all qualified applicants regardless of gender, ethnicity, age, national origin, sexual orientation, culture, or education. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you. Feel free to approach us for that!