(Senior) Product Manager (all genders)

Lime Connect (formerly Userlike); Köln; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health budget

Urban Sports Club subsidy

Learning budget

Udemy/Masterclass access

Leadership programmes

Weekly FIKA & team events

Office in Cologne MediaPark (3 days)

Workation within EU

Pension with Zurich

Job ticket or mobility budget

Free parking

28 days holiday + holidays

Job summary

Lime Connect is seeking an experienced Product Manager for our AI-first customer messaging platform. You will drive the product from concept through release and ongoing improvement, balancing customer needs with strategic business impact.

You will collaborate with Sales, Engineering and Customers to translate conversations into concrete product decisions, with a focus on AI-enabled features in a fast-moving market. Cologne office with hybrid work options.

Qualifications

• Several years of experience as a product manager in B2B SaaS.
• You base product decisions on customer conversations and data.
• You understand APIs and integrations well enough to make commitments.
• AI is part of your everyday work for prototypes and analysis.
• You communicate clearly with engineering, sales or customers.

Responsibilities

• Evolve our SaaS solution from idea to release and beyond.
• Back pitches with ARR impact or a solid strategic case.
• Spot opportunities/risk in AI and turn into concrete product decisions.
• Maintain close contact with key accounts and present work at events.
• Clarify scope, edge cases and acceptance criteria for the engineering team.
• Build consensus among stakeholders and own end-to-end product decisions.

Skills

B2B SaaS PM

APIs & integrations

AI in product

Clear communication

Job description

What You'll Be Working On

• You evolve our SaaS solution and shape improvements to existing features as well as new ones, from the first idea to release and beyond.
• We work with Shape Up: you bring your pitches to the betting table and back them with their ARR impact or a clear strategic case.
• A lot is shifting in the conversational AI market: competitors ship new features every month, Meta keeps changing the rules for WhatsApp, and the AI Act sets new requirements. You spot early what that means for us, as opportunity or risk, and turn it into concrete product decisions.
• Together with Sales, you stay in close contact with our key accounts and present our product work at events such as our annual customer dinner.
• You clarify scope, edge cases and acceptance criteria upfront so the engineering team can focus fully on building. If a cycle starts to wobble, you adjust the scope, not the deadline.
• You’re in your element when it comes to prioritisation. You build consensus amongst stakeholders and take end-to-end ownership of product decisions.

What Makes You a Fit

• Several years of experience as a product manager in B2B SaaS
• You base your product decisions on customer conversations and data, and you can show what came of them.
• You understand APIs and integrations well enough to make commitments that hold.
• AI is part of your everyday work, for prototypes and analysis, and you have a feel for when an AI feature is good enough for our customers.
• You communicate clearly and find the right words, whether you're talking to engineering, Sales or a customer.

What's In It For You

HEALTH & SPORTS

• 600 € health budget per year, including 24/7 medical advice — also for family members in your household
• Subsidised Urban Sports Club membership (20 € monthly contribution)

DEVELOPMENT & GROWTH

• Learning budget for courses, books and conferences
• Free access to Udemy, Masterclass and language learning apps
• Leadership programmes such as "Next Gen" and "Effective Manager"

TEAM & CULTURE

• Weekly FIKA, movie nights, book club and regular get-togethers and team events
• International summer party together with our colleagues in the Nordics

WORK ENVIRONMENT

• Office-first setup: 3 days in our Cologne office at the MediaPark, 2 days remote
• 360° view across Cologne from the 14th floor
• Workation within the EU
• Snacks, cereal bar and drinks in the office

COMPENSATION & BENEFITS

• Company pension scheme via Zurich with a 30 % employer contribution
• Job ticket or mobility budget, plus free parking at the MediaPark
• Corporate benefits
• 28 days of holiday, plus Christmas Eve and New Year's Eve off
• Up to 5 days of special leave for important life events

About Us

Automated where it makes sense. Personal where it counts.

We are Lime Connect – an AI-first company and one of the top software scale-ups in Cologne. AI isn't an add-on for us, it's the core of what we build: our leading customer messaging solution for customer service, sales, and marketing combines AI agents, web chat, and mobile messaging, already automating the majority of all customer inquiries today. As part of Lime Technologies, our Swedish parent company, we combine international perspectives with the drive of a company actively shaping its next stage of growth. With us, you help shape things, not just execute them – with real ownership from day one, in a dynamic environment, and a culture that values results just as much as people. Weekly fika included.