Senior Manager - Global Product Ops Excellence (All Genders)

4lu44n1n37w012k; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Berlin relocation support

Pension scheme

Annual learning & development budget

Headspace access

Job summary

HelloFresh Berlin seeks a Product Operations lead to coordinate strategic priorities across central and local product teams and stakeholders. You’ll develop standardised processes, drive automation, and champion AI-driven improvements to support growth.

A strong background in process excellence and change management is essential. Lead cross-market programs, manage timelines and business cases, and collaborate with senior teams to scale policies while balancing central consistency with local

Qualifications

• 5+ years minimum experience in Product Operations or Operational/Process Excellence.
• Strong expertise in process improvement and program delivery.
• Ability to build rigorous business cases and evaluate technical designs.

Responsibilities

• Shape the operating model by diagnosing end-to-end processes across central and local teams.
• Design and scale SOPs and standards adopted by markets.
• Lead cross-market change and align senior stakeholders.
• Drive automation initiatives, guide Tech on scope, and explore AI opportunities.
• Develop plans and contingencies when priorities shift.

Skills

Process excellence

Change management

Project management

Stakeholder management

Data-driven decision making

AI/Automation curiosity

Commercial acumen

Autonomous/workload management

Education

Bachelor's or Master's degree in business/operations

Six Sigma Belt or PMP certification

Job description

The role

From day one you’ll enable international coordination and implementation of strategic product priorities by creating, standardising and optimising processes across central and local physical product teams and other stakeholders. The role will require a mix of process improvement, change management, technical understanding, project management and stakeholder management skills. Not only will you be an ambassador of Product Operations Excellence, but also champion the value of process automation and optimization, to set a solid basis for growth.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Shape the operating model: Diagnose end-to-end processes across central and local Product teams and adjacent functions (Procurement, FSQA, Production).
• Design and scale standards: Own process frameworks, SOPs and rollout "golden standards" that teams across markets adopt. Challenge and iterate existing policies and guidelines when they no longer fit the business.
• Lead cross-market change: Drive organizational change across markets and functions, balancing central consistency with local needs. Build alignment with senior stakeholders, resolve conflicts, and ensure a constant flow of information.
• Lead programs and automation: Own complex automation and tooling initiatives from a commercial perspective. Sign off on tooling designs and business cases, guide Tech teams on scope, edge cases and interdependencies, and take part in Steering Committees. On top of that, identify where AI can reshape Product Operations processes, build the business cases and prototypes, and deploy the successful tools across markets and teams.
• Lead under uncertainty: Scope and drive short- and long-term programs from broadly defined outcomes. Develop plan Bs and alternative solutions when priorities shift, and turn ambiguous problems into manageable, measurable workstreams.

What you’ll bring

• 5+ years minimum experience in Product Operations or Operational/Process Excellence; passion for food or experience within Food/FMCG industry or consultancy is a plus
• Recognized expertise in process excellence, change management and program delivery, with advanced knowledge of methodologies, current best practices and industry trends. You continuously challenge the status quo and bring new ideas to life.
• Highly numerate and commercially minded, able to build rigorous, objective business cases and to judge technical designs with confidence.
• A strong stakeholder leader who manages global and local stakeholders at all levels, aligns teams across markets, and communicates clearly to different audiences.
• Autonomous and outcome-driven: you manage scope and timelines independently, prioritize relentlessly, and are comfortable being challenged on the soundness of your work.
• Thrives in a fast-paced, demanding and data-driven environment.
• Curious about AI and automation: you actively explore how AI can reshape processes, assess its impact rigorously, and lead teams to adopt it where it creates measurable value.
• Bachelor's or Master's degree from a top-tier university, preferably in business, management, operations or a related field. Six Sigma Belt or PMP certification is a big plus.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• 2 years contract.
• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 15 countries across 3 continents.

Our more than 15,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged.

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 15,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: [e-mail].
APAC: [e-mail]
United States: [e-mail]
Canada: [e-mail]