Senior Manager / Director CRM – Commercial Practice (m / f / d)

AURELIUS Group; München; Vor Ort; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

A leading consulting firm in Munich seeks an experienced candidate to drive CRM strategy and client engagement. The role demands at least 8 years in consulting and commercial leadership, strong project management capabilities, and excellent communication skills. The candidate will lead change initiatives and optimize customer experiences across multiple brands. Ability to thrive in fast-paced environments and willingness to travel are essential. This position offers competitive compensation and diverse career development opportunities.

Qualifikationen

• At least 8 years experience in strategy consulting and leading commercial roles.
• Proven track record in executing customer strategies.
• Strong project management experience.

Aufgaben

• Shape and execute global CRM and client strategy.
• Lead change and CRM adoption across teams and regions.
• Perform due diligence on acquisitions.

Kenntnisse

CRM strategy development

Customer engagement

Project management

Analytical skills

Excellent communication

Ausbildung

Economics or business degree

Tools

CRM tools

Jobbeschreibung

To further strengthen our Commercial Practice, we are looking for you in one of the following offices: Amsterdam, London or Munich!

Our in-house ‘Commercial Practice’ partners with our portfolio companies to optimise and realign their commercial and go-to-market functions. The team works across key top-line growth levers, including sales, pricing, and customer relationship management, and related areas.

Key Responsibilities

• Shape and execute the global CRM and client strategy, aligning commercial goals, customer insights, and lifecycle stages to drive engagement, retention, and predictable growth.
• Bridge business requirements and CRM solution design, ensuring data, processes, and technology align to enable consistent, insight driven customer experiences across all touchpoints.
• Lead cross functional adoption and change, embedding CRM driven behaviors, performance tracking, and commercial enablement across teams and regions.
• Perform due diligence tasks on acquisitions to our portfolio
• Implement quick check analyses for optimization potential of portfolio companies after the acquisition
• Lead and inspire portfolio company employees through critical transformations with the required sensitiveness and speed

Profile

• Economics, business (or equivalent) university degree
• 8+ years experience in (strategy) consulting as well as experience in a leading commercial role in industry, start-up or private equity environment
• Experience in global customer strategy, CRM, or client development across multi-brand portfolios across various industries (B2B / B2C)
• Proven track record in shaping and executing CRM and clienteling strategies that elevate customer experience, engagement, and loyalty.
• Strong ability to turn customer insights into commercial actions, leveraging CRM tools and data to drive measurable impact.
• Ability to operate effectively in fast-paced environments and in matrix organizations, with exposure to senior leadership and decision makers
• Project management experience and knowledge of methodologies and tools
• Change manager with strong affinity for technology
• Able to thrive in autonomous and ambiguous environments, pragmatic and hands‑on mentality
• Excellent communication skills as well as strong analytical and implementation skills; ability to translate complex CRM concepts into clear business impact
• Willingness to travel as required (in general 3-4 days / week on site)
• Fluent in English, further language skills are welcome

Please apply online including all relevant application documents and stating your earliest possible starting date and salary expectation.