Senior Learning Consultant Customer Success Manager ( fmd)

Bots and People Product GmbH; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A forward-thinking tech firm based in Berlin is seeking a Senior Customer Success Manager / Learning Consultant to lead customer partnership and success, manage project operations, and design impactful learning programs. You will leverage AI technologies to influence learning outcomes, working closely with enterprise clients to understand their needs. This role offers dynamic startup culture with great benefits including remote work and a competitive vacation policy.

Leistungen

30 vacation days per year

Unlimited home office days

Opportunity for career growth

Qualifikationen

• 3 years of experience in Customer Success Management, preferably in L&D Departments of large enterprises.
• Motivated to take ownership and shape a startup environment.
• Ability to translate business goals into learning interventions.

Aufgaben

• Act as a strategic partner to enterprise clients.
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Lead the architecture of blended learning programs.

Kenntnisse

Customer Success Management

Enterprise client communication

Training or workshop facilitation

Understanding of AI technologies

Jobbeschreibung

We are seeking a Senior Customer Success Manager / Learning Consultant to lead and manage three critical aspects of our learning programs.

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will work on one of the most important Digital Transformation topics of our time: AI Adoption.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops and success metrics.

Operations & project management

• Coordinate timelines, resources, trainers and delivery across all stakeholders.
• Ensure programs run smoothly, on time and within scope.
• Track risks, milestones and operational metrics.
• Oversee trainer allocation, onboarding and performance follow-up.

Learning consulting & program design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact

• Influence the design quality of enterprise programs measured by NPS.
• Ensure learning programs deliver measurable outcomes for enterprise customers, such as hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers.

Requirements

• 3 years of experience in Customer Success Management, preferably in L&D Departments of large enterprises.
• Familiarity with enterprise client communication and proven ability to listen, persuade and support.
• Experience in a Startup with between 10‑50 employees. Motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions.

Nice-to-have

• Experience in designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Knowledge about Winning by Design.

Benefits

30 vacation days per year; unlimited home office days, remote work or work from our beautiful Berlin office – you choose.

• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest‑growing technology topics of our time (process automation).

Our disclaimer

We believe in and practice work‑life balance but are not a team where you can shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!

Employment Type

Employee

Experience

years

Vacancy

1