Senior Forward Deployed Engineer (AI Agent) - Germany

Meyandy LLC; Berlin; Vor Ort; EUR 70.000 - 105.000; Vollzeit

Zusammenfassung

Cresta is seeking an AI Agent Engineer to lead the deployment of state-of-the-art AI agents for enterprise customers. You will work closely with customers and our software and ML engineers to deliver high-impact deployments.

You will develop intelligent agents, integrate with external systems, and provide hands-on technical guidance on architecture, security, and scalability as part of a fast-moving team.

Qualifikationen

• Experience building AI agents for enterprise customers.
• Strong systems integration skills with APIs and external systems.
• Ability to optimize AI agent performance and reliability.

Aufgaben

• Develop, configure, deploy, and optimize AI agents using Cresta’s platform.
• Integrate AI agents with external systems (APIs, databases, CRMs).
• Collaborate with customers and internal teams to translate requirements into solutions.
• Conduct demonstrations and gather feedback to iterate on deployment.
• Coordinate projects and align with product and engineering roadmaps.

Kenntnisse

AI Agent Development

System Integration

Performance Optimization

Customer Engagement

Jobbeschreibung

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world‑class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Creta to build the future of AI‑driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Creta.

About the role:

At Creta, the AI Agent team is on a mission to create state‑of‑the‑art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost‑effective, secure, and reliable.

As an AI Agent Engineer, you’ll be at the forefront of deploying AI agents that address real‑world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high‑impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands‑on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self‑driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What You’ll Do :

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Creta’s AI platform and tools.
• System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Performance Optimization: Optimize AI agent performance (e.g. fine‑tune prompts and configuration) and troubleshoot issues in complex enterprise environments.
• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Demos & Iteration: Conduct interactive demos and present compelling proof‑of‑concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on‑time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real‑world deployment learnings.
• Partner Cross‑Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We’re Looking For: