Senior Field Service Engineer (m/f/d)

Agile Robots SE; München; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Corporate Benefits Program covering 健康

Multi-national team with 60+ national

Development opportunities

Challenging projects with experts

Regular company events

Rooftop terrace and Munich office

Zusammenfassung

Agile Robots SE in Munich is seeking a Senior Field Service Engineer to service customers across Europe and North America. You will split time between our Munich HQ, Kaufbeuren facility, and on-site deployments.

You will commission, troubleshoot, run workshops, and interface with Product Management, Development, and Sales. Fluency in German and English, willingness to travel up to 60%, and robotics expertise are essential.

Qualifikationen

• Minimum 3–5 years in customer support and field service.
• Strong background in robotics and automation.
• Experience with ROS, SAP, and Linux is desirable.
• Willingness to international travel up to 60%.

Aufgaben

• Provide technical support to global customers for robotics products.
• On-site commissioning, troubleshooting, and workshops at customer sites.
• Analyze issues via tickets, remote support, or on-site visits.
• Coordinate with Customer Support, Development, Sales, and PM.
• Transfer knowledge to partners and handle escalations.

Kenntnisse

Electrical engineering

Mechatronics

Automation technology

Robotics

German & English communication

Ausbildung

Bachelor’s degree or state-certified technician

Tools

ROS

SAP

Linux

Jobbeschreibung

About The Role

As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.

Your Responsibilities

• Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH
• Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer’s location
• Conduct commissioning, repair visits, and customer workshops both on-site and in-house
• Interface between Customer Support, Development, Sales, and Product Management
• Knowledge transfer to our international partners and subsidiaries regarding the aforementioned product portfolio
• Escalation management

Your Profile

• Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
• At least 3–5 years of professional experience in customer support and field service
• Extensive experience in robotics and automation technology
• Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable
• Willingness to travel internationally up to 60% of the time, primarily within Europe and North America
• Class B driver’s license / internationally valid driver’s license
• Fluency in spoken and written German and English
• Strong communication and assertiveness skills, as well as intercultural competence

What We Offer

• A dynamic high-tech company, combined with financial soundness and world-class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities as we continue to grow.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
• Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment

About Us

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 2300 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state‑of‑the‑art force‑moment‑sensing and world‑leading image‑processing technology. This unique combination of technologies allows us to provide user‑friendly and affordable robotic solutions that enable intelligent precision assembly.

We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.