Senior Field Education Specialist (m/f/d)

DEU Medtronic GmbH; München; A distancia; EUR 73.000 - 109.000; Jornada completa

Descripción de la vacante

Medtronic plc is seeking an in-house and virtual technical training specialist for the Surgical Robotics portfolio (HUGO RAS and Sentire). You will develop course content, present complex concepts to a technical audience, and coordinate training materials with SMEs.

The role covers the EMEA region and is remote with up to 50% travel to training centers in Europe. The position requires a bachelor’s degree with 4+ years in field support or training, plus strong analytical and communication skills

Formación

• Bachelor's degree with 4+ years in field support or training.
• Familiarity with field test equipment (power supplies, DVMs, signal generators, flow meters).
• Ability to read and understand schematics and engineering drawings/diagrams.
• Experience with ERP/CRM software packages (SAP, ServiceMax, Salesforce.com).
• Excellent analytical and communication skills for a global audience.
• Training/education experience in medical devices or regulated industry desirable.
• Curriculum development experience and digital training (e-learning) is a plus.

Responsabilidades

• Plans, develops and coordinates technical training programs for Surgical Robotics portfolio.
• Gathers information to prepare training materials and course content with team guidance.
• Shapes training design using field and technical experience.
• Maintains communication with field personnel and team leads on training effectiveness.
• Drives field service escalation management for installed systems in the field.
• Provide escalation support; may require site travel for repairs, validation and data gathering.
• Follow-up with Services team for call closure and escalation updates.

Conocimientos

Technical training design

Technical communication

Reading schematics

Educación

Bachelor's degree

Herramientas

SAP

ServiceMax

Salesforce.com

Descripción del empleo

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

In this role you will conduct in-house and virtual product training to field support personnel and other technical positions for our Surgical Robotics organization, mainly for the HUGO RAS and Sentire. You will obtain information from subject matter experts needed to prepare training materials, develop course content, determine methodology, and coordinate the development of training aids. You will be asked to present complex concepts clearly and concisely to a technical audience, facilitate group work and tasks, and monitor and communicate effectiveness of program training to broader teams. In this position you will also be responsible for providing product technical support for global field service escalations, spare parts provisioning, and development of field replaceable unit strategy in collaboration with the Robotic Assisted Surgery (RAS) operations team and Principal technical Service Lead. This role will cover the EMEA region and is a remote role. This means your home/remote location is the primary work location. There will however be a requirement to travel up to 50% of the time to different Hugo/Sentire training centers within EMEA (primarily Munich Germany and Strasbourg France, but with the possibility of travelling to any of the 8 EMEA training centers) to conduct training.

Responsibilities

• Plans, develops and coordinates technical training programs to support field support personnel for the Surgical Robotics portfolio (HUGO RAS and Sentire)
• Obtains information needed to prepare technical training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids with guidance from the team manager
• Draws on technical and/or field experience/practice to help shape training design and curriculum content development
• Maintains communication with field support personnel and team leads to ensure effectiveness of training
• Drive field service escalation management for supporting installed systems in the field
• Provide field service escalation support by following the appropriate use of the escalation process, when other avenues for the resolution are exhausted. This activity may include travel to sites to perform both system repair, validation, and data gathering
• Provide timely and accurate follow-up to broader Services team (outside of Surgical Robotics) for call closure and escalation follow-up

Required Knowledge and Experience

• Bachelors degree with 4+ years of relevant field support, training/education, clinical, or engineering experience, or advanced degree with 2 years of experience
• Familiarity with most commonly used field test equipment (i.e. power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings and diagrams
• Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP, ServiceMax, and SalesForce.com)
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner to a global audience
• Responsible problem solver and action oriented in resolving field escalation issues and meeting customer requirements
• Provide timely and accurate follow-up to broader Services team (outside of Surgical Robotics) for call closure and escalation follow-up
• Training/education experience in the medical device industry or other regulated industry is desirable.
• Curriculum development experience and experience with digital training (e-learning) platforms is considered a plus.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: France: 58,400.00 EUR - 87,600.00 EUR | Germany: 72,800.00 EUR - 109,200.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.