(Senior) Enterprise Customer Success Manager (m/f/d)

Zoomcar; München; Hybrid; EUR 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Flexible hours

30 days vacation per year

Bike leasing

Company pension

Discounts portal

Mentoring program

Team events

Zusammenfassung

EGYM, headquartered in Munich, is seeking a Senior Enterprise Customer Success Manager to support our largest customers in international markets. You will drive revenue, oversee onboarding of software and hardware, and ensure adoption and satisfaction across the enterprise portfolio.

Based in Munich, this role offers a hybrid model with two days in the office. English is required, additional languages are a plus, and you will work closely with global teams to shape the customer journey.

Qualifikationen

• Completed degree in business administration, sports management, or a related field.
• At least three years of experience in the fitness or technology industry with regular customer contact.
• Strong presentation skills and ability to explain complex information to executives.

Aufgaben

• Product integration with Enterprise Account Managers and distributors to coordinate solutions for enterprise customers internationally.
• Drive defined revenue targets and identify cross- and upsell opportunities within the customer base.
• Manage onboarding of EGYM software and hardware with the Order Management team to ensure a smooth customer experience.
• Prevent churn and optimize usage of EGYM solutions at the customer level.
• Ensure maximum customer satisfaction with EGYM products.
• Define business objectives for enterprise clients and assist in achieving them.
• Prepare and deliver product demonstrations and strategic workshops, trainings, and conference presentations.
• Collaborate with Product Team to relay end-user journey feedback internally.

Kenntnisse

Presentation skills

Communication skills

English

Ausbildung

Business administration

Sports management

Jobbeschreibung

Do you excel at working with customers, and are you excited by the growth journey we’ve successfully started with large enterprise brands such as Fitness First and David Lloyd? Do you enjoy being part of an international, fast-paced environment, and is the fitness industry your passion? Then join EGYM!

As an (Senior)Enterprise Customer Success Manager (m/f/d) based in Munich, you will be part of our growing Global Enterprise Team and play a key role in ensuring that our largest customers in international markets are not only delighted, but also able to leverage the full potential of EGYM’s solutions.

Your daily workout

• Product Integration: You will form a close partnership with the Enterprise Account Managers and local distributors, together you will coordinate the integration of our products and concepts for our enterprise customers Internationally.

• Revenue Responsibility You drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base.

• Onboarding: You will jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team, ensuring an excellent experience for both our customers and EGYM.

• Adoption Optimization: You will prevent churn and optimize the usage of all EGYM solutions at the customer level.

• Customer Satisfaction: You ensure maximum customer satisfaction with our products.

• Goal Setting: You define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals.

• Training & Presentations: You prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations.

• Collaboration with the Product Team: You contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally.

Your fitness level

• Qualifications: You hold a completed degree in business administration, sports management, or a related field.

• Professional Experience: You have at least three years of experience in the fitness or technology industry and have worked in regular contact with customers.

• Presentation Skills: You are able to present complex information in a clear and simple way to clients and stakeholders at the highest management level.

• Motivation: You are ready to take the next step in your career and represent a product that is helping to positively transform the fitness market.

• Communication Skills: You possess excellent verbal and written communication skills and are able to convey ideas clearly and effectively. English is a must, Swedish, Norwegian, Italian, Arabic, Dutch are a plus.

Your training goal for the first 6 months

• Customer Success: You have proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers.

• Product expertise: You gained experience in confidently demonstrating our EGYM ecosystem to clients and answer product- and service-related questions.

• Presentations: You have introduced yourself to your customer base and independently conduct initial presentations and talks to achieve your targets.

• Tool Proficiency: You are able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers.

• Analysis & Recommendations: You independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients.

The equipment we provide (visit us on glassdoor):

• Flexibility: Benefit from high flexibility, including flexible work hours, a hybrid model (remote work with 2 days per week in the office), and 30 days of paid vacation per year.

• Feedback: Grow through regular feedback and become part of a team where your ideas are heard.

• Fitness & Health: Enjoy free access to EGYM Wellpass and our in-house gym equipped with the latest EGYM machines.

• Flex Budget: Use a flexible €60 monthly budget for public transportation and meal allowances.

• Bike Leasing: Stay fit and enjoy the ride with our attractive bike leasing offer.

• Company Pension: Benefit from our attractive company pension scheme.

• Discounts: Access a wide range of great deals on our benefits portal, from fashion (e.g., up to 30% off major sports brands) to leisure activities (e.g., discounted concert or musical tickets).

• Events: Celebrate our successes together at various team events and office parties while getting to know different departments.

• Mentoring Program: Use our self-organized mentoring platform to share knowledge and grow together across teams and locations.

Contact: Lyndi Herrera

For further information: https://career.egym.com/

About EGYM

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.