Senior CX Digital Innovation Manager

TUI Cruises GmbH; Hannover; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading travel company in Hannover is seeking a Senior CX Digital Innovation Manager to redefine customer experiences through digital technology. You will manage the digital CX innovation roadmap and lead agile teams to implement game-changing initiatives that enhance the customer journey. The ideal candidate has experience in driving digital transformation projects and can effectively navigate technical complexities. This role offers a dynamic working environment with generous benefits and opportunities for professional growth.

Leistungen

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Access to TUI Learning Hub

Qualifikationen

• Proven experience leading digital innovation or transformation projects.
• Experience in customer experience environments.
• Ability to build and manage cross-functional teams.

Aufgaben

• Develop and own the digital CX innovation roadmap.
• Create and guide agile innovation squads.
• Scout emerging technologies to drive innovation.
• Design and oversee digital pilot programs.
• Build business cases for digital innovation projects.

Kenntnisse

Experience with digital platforms

Ability to lead innovation projects

Knowledge of digital analytics

Experience with cross-functional teams

Understanding of digital product development

Jobbeschreibung

Senior CX Digital Innovation Manager

As Senior CX Digital Innovation Manager at TUI Airline, you'll shape our journey to reimagine customer experiences through digital technology and innovation. You'll develop breakthrough tech-enabled initiatives that elevate passenger journeys while enhancing commercial impact across our global operations.

The role will be published until: Sunday 7th December

ABOUT OUR OFFER

• Personal benefits : Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well‑being support, and more.
• Flexible working : We encourage a healthy work‑life balance with a dynamic working environment that offers flexibility to suit your needs.
• A career to shape : Access the TUI Learning Hub to level‑up and reach your ambitions.
• Broaden your network : We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community : Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You’ll develop and own the digital CX innovation roadmap, identifying opportunities across digital platforms, mobile applications, and emerging technologies that enhance customer value and brand preference.
• Creating and guiding agile innovation squads will be central to your role, bringing together tech specialists and diverse stakeholders to rapidly prototype, test and refine new digital concepts and experiences.
• We’ll rely on you to scout emerging technologies like AI, machine learning, and digital touchpoints, translating technical possibilities into tangible innovation initiatives that keep TUI at the forefront of the airline industry.
• Your role involves designing and overseeing digital pilot programs, managing the end‑to‑end lifecycle from technical concept validation to post‑launch analysis and optimisation.
• Embedding sustainability and environmental impact thinking into the digital innovation process ensures new tech initiatives align with TUI’s broader corporate responsibility goals.
• Building compelling business cases with clear technical requirements and financial models will support investment decisions and demonstrate commercial viability of digital innovation projects.

ABOUT YOU

• You bring proven experience with digital platforms and technologies, having led innovation or transformation projects within a customer experience environment.
• Your understanding of digital product development and technical implementation helps you connect innovative ideas with practical execution.
• We value your ability to translate high‑level strategic vision into practical, iterative digital innovation pilots and programs.
• Your experience building and managing cross‑functional teams with technical specialists in an agile, collaborative environment is essential for success.
• Comfort working with technical ambiguity and complexity helps you navigate competing priorities to advance digital initiatives.
• Knowledge of digital analytics and data‑driven decision making enables you to measure impact and optimise customer experiences.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.