Senior Customer Success Manager

Truvio; Berlin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Truvio is seeking a Senior Customer Success Manager to own long-term customer value for strategic enterprise accounts in a fast-growing SaaS environment. You will drive adoption, renewals, and growth while coordinating with cross-functional teams to deliver measurable outcomes.

You will build trusted advisor relationships with senior stakeholders, develop clear success plans, and use health signals to prioritize work. This role combines strategic impact with hands-on customer partnership.

Qualifikationen

• Several years in Customer Success, account management, or a comparable customer-facing role in B2B software, ideally with enterprise customers.
• A track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.
• Confidence working with senior stakeholders and translating their business goals into measurable outcomes.
• Strong written and verbal communication in English, and the coordination skills to move work forward across teams you do not manage.
• Comfort with data, using health, usage, and satisfaction signals to decide where to spend your time.
• It is an advantage if you also have familiarity with ERP, finance automation, or e-commerce software.
• It is an advantage if you have German language skills across German-speaking markets.

Aufgaben

• Own a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.
• Build and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.
• Create and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews that keep that story visible.
• Own renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.
• Identify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.
• Monitor customer health and act on it — leading remediation where accounts are at risk and escalating early when they need wider support.
• Look for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.

Kenntnisse

Customer Success

Account Management

Enterprise Customers

Renewals

Stakeholder Management

Data-driven

English

Jobbeschreibung

About the role

Do you want to play a key role in shaping long-term success for some of Truvio’s most strategic enterprise customers?

As a Senior Customer Success Manager, you will be trusted to turn strong customer relationships into measurable business value, helping customers get the very best from our solutions while identifying opportunities for growth. This is an individual contributor role with genuine commercial ownership, senior stakeholder exposure, and the chance to make a visible impact in a fast-growing SaaS environment.

What you will do

• Own a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.

• Build and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.

• Create and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews that keep that story visible.

• Own renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.

• Identify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.

• Monitor customer health and act on it — leading remediation where accounts are at risk and escalating early when they need wider support.

• Look for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.

What you will bring

• Several years in Customer Success, account management, or a comparable customer-facing role in B2B software, ideally with enterprise customers.

• A track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.

• Confidence working with senior stakeholders and translating their business goals into measurable outcomes.

• Strong written and verbal communication in English, and the coordination skills to move work forward across teams you do not manage.

• Comfort with data, using health, usage, and satisfaction signals to decide where to spend your time.

It is an advantage if you also have

• Familiarity with ERP, finance automation, or e-commerce software.

• German language skills, especially as you may work with customers and stakeholders across German-speaking markets.

Why Truvio

Truvio helps organizations automate and improve how they run finance, operations, and commerce. You will join a global Customer Success team with a clear operating model, a strong product portfolio, and real influence over how the function develops.

Other information:

Location: Europe, hybrid or remote

Employment type: Full-time, permanent

About Truvio

At Truvio you will be part of a fast-growing modern SaaS environment who brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365. This way we help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite.

We are a team of more than 450 employees worldwide, with colleagues based across North America, Europe, Asia, and Australia. With our core values Take ownership, Build Trust, Drive innovation and Succeed together, we have a mission to help organizations get more from their ERP investments.