(Senior) Customer Service Engineer (m/f/d) Industrial IoT

Kinexon; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading technology firm in Munich is seeking a dedicated support professional to operate their Real Time Location System. The ideal candidate will have basic Linux knowledge and experience with ticket systems like Jira or ServiceNow. You will be responsible for debugging, communicating with customers, and improving operations. Enjoy benefits like flexible working hours, hybrid working models, and 30 days of paid vacation. Join a passionate team focused on innovative technology solutions.

Leistungen

30 days paid vacation

Parental leave

Flexible work hours

Hybrid and remote working model

Team events

Annual selection of benefits

Qualifikationen

• Interest in IT and understanding of abstract processes.
• Experience with ticket systems like Jira or ServiceNow.
• Willingness to work weekends and on paid on-duty shifts.

Aufgaben

• Debugging and finding workarounds using the application’s GUI.
• Communicating and escalating issues with customers.
• Holding meetings with customers and project managers.

Kenntnisse

Basic knowledge of Linux

Experience with ticket systems (Jira, ServiceNow)

Ability to work independently

Experience with automotive suppliers

Knowledge of manufacturing environments

Tools

Jira

ServiceNow

Confluence

Jobbeschreibung

YOUR OPPORTUNITY

You are interested in Linux, distributed software infrastructures and Industry 4.0 flair?

At KINEXON Customer Service, you are the central player in the operation of our Real Time Location System KINEXON OS and attached software plug-ins. It enables our industries clients to automate their production, based on location data. Our system interacts with tools, robots, PLC ´s, web services, API´s and many more.

YOUR IMPACT

• Debugging and finding workarounds using the application’s GUI, bash terminal, metrics, and direct communication with our developers
• Communicating and escalating issues with our customers and external parties
• Holding regular meetings with customers, project managers, and developers to coordinate and plan actions
• Establishing ways to make our operations more efficient and lean
• Handling tickets and documentation based on ITIL processes

YOUR SKILLS

• You are interested in IT and understand abstract processes
• You have some basic knowledge of Linux
• You are experienced with ticket systems such as Jira or ServiceNow, and documentation tools like Confluence
• You work independently and take responsibility for your actions
• You are able to work weekends and participate in paid on‑duty shifts
• Experience with automotive suppliers is a plus
• Knowledge of industrial or manufacturing environments is a plus

You can look forward to this with us

At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as wellascreategreat products.

Become part of our team and enjoy the following benefits:

• #Freetime 30 days(DE) / 20 days (US) paid vacation to refuel your energy (for full‑time employees)
• #WeCare – take your time off for the family (parental leave etc.)
• #WorkingHours – Early bird or night owl - you can choose your flexible work hours.
• #FlexibleLocation – we work with a hybrid and remote model.
• #OneTeam - We enjoy spending time together at regular team and company events.
• #OnTop - further benefits selected by you annually out of a range of benefits that we offer (mobility, sports, vacation budget, training budget and more)

About Us

KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300employees across offices in Munich and Chicago.

Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.

At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.

There is no better time to join than NOW . What are you waiting for? Join us on this exciting journey!