Senior Consultant Microsoft Dynamics 365 Field Service (all genders)

Arineo Group; Düsseldorf; Hybrid; EUR 63.000 - 77.000; Vollzeit

Zusammenfassung

Arineo Group is seeking a Senior Consultant to optimize service and field service processes using Microsoft Dynamics 365 Field Service and the Power Platform. You will analyze processes, design solutions, and lead implementation with colleagues across consulting, development, and solution architecture.

You will translate requirements into functional designs, facilitate workshops, and take technical responsibility for sub-projects, including go-lives and client workshops.

Qualifikationen

• Several years of Dynamics 365 consulting experience, ideally in Field Service.
• Familiar with service and field service processes and digital transformation.
• Experience facilitating client workshops and structuring requirements.
• Strong functional customization skills in Dynamics 365 CE; knowledge of Dataverse.
• Knowledge of ERP and third-party system integrations.
• Excellent communication and workshop facilitation skills.
• German language strong; good English; willingness to travel ~20%.
• Interest in AI solutions and new technologies.

Aufgaben

• Analyze and redesign service and field service processes.
• Translate business requirements into Dynamics 365 Field Service designs.
• Lead workshops and manage technical sub-projects.
• Configure Dynamics 365 solutions and support ERP integrations.
• Support testing, go-live and rollouts.

Kenntnisse

Dynamics 365 Consulting

Service process understanding

Workshop facilitation

Customer projects experience

Dynamics 365 customization

ERP integrations

German language

English language

AI and new technologies

Communication skills

Tools

Microsoft Dynamics 365 Field Service

Power Platform

Dataverse

Power Automate

Jobbeschreibung

Type of Employment

Fulltime

Possible offices

• Remote in Germany,
• Göttingen,
• Munich,
• Butzbach,
• Hamburg,
• Düsseldorf,
• Bielefeld,
• Chemnitz,
• Nuremberg-Fürth,
• Aachen,
• Bremen,
• Paderborn

Start date

Available by arrangement

Salary

starting at € 70.000

Your mission

Service is business-critical for many companies. When equipment needs maintenance or machines are down, a well-functioning service process is key to success. At Arineo, you’ll help companies further develop their service and field service processes digitally—using Microsoft Dynamics 365 Field Service and the Power Platform. As a Senior Consultant, you will analyze service processes, develop solution designs, and oversee their implementation within the project. In doing so, you will work closely with consultants, developers, and solution architects and facilitate workshops with clients. You combine process understanding, Dynamics expertise, and consulting skills to develop solutions that sustainably improve service organizations.

• Analyze & redesign service processes: You will analyze our clients’ existing service and field service processes and work with them to develop viable roadmaps for digital service organizations
• Develop solutions based on Dynamics 365: You will translate business requirements into functional solution designs based on Microsoft Dynamics 365 Field Service and the Power Platform.
• Facilitate workshops & manage projects from a technical perspective: You will lead process and design workshops, structure requirements, and take technical responsibility for solution areas or sub-projects.
• Implement Dynamics solutions in projects: You will configure solutions in Dynamics 365, work closely with developers and solution architects, and support integrations with ERP and third-party systems.
• Supporting projects through to go-live: You will support testing, acceptance, and rollouts, and ensure that solutions function effectively in operational service.

Your profile

• Experience in Dynamics 365 Consulting: You have several years of experience as a functional consultant in the Microsoft Dynamics 365 Customer Engagement environment, ideally with a focus on Field Service.
• Understanding of service processes: You are familiar with typical processes in technical service or field service and know how these can be supported digitally.
• Experience in customer projects: You have facilitated workshops, structured requirements, and developed solution designs.
• Strong Dynamics 365 skills: You are proficient in the functional customization of Dynamics 365 CE and are familiar with key concepts such as Dataverse, security models, and data structures.
• Understanding of integrations: You are familiar with integration scenarios involving ERP or third-party systems—ideally also within the Dynamics 365 Finance & Operations environment.
• Strong communication skills: You work in a structured manner with various stakeholders and confidently facilitate workshops.
• Languages & Willingness to Travel: You possess excellent German and good English skills, as well as a willingness to travel when necessary (approx. 20%).
• Working with AI and new technologies: You are familiar with AI solutions, actively use them in your daily work, and are open to new tools and methods.

Nice To Have

• Knowledge of the Power Platform, such as Power Automate or Model-Driven Apps.