Senior Complaint Officer (m/f/d)

Artivion EMEA; Hechingen; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Attractive compensation

Flexible working conditions

Pension plan

Wellpass

Zusammenfassung

A leading medical technology company is seeking a Senior Complaint Officer in Hechingen, Germany. In this role, you will coordinate and oversee the processing of product complaints and support quality management in a vital area of healthcare. Ideal candidates should have a degree in relevant fields and at least 2 years of experience in quality management or complaint handling. A competitive compensation package is offered.

Qualifikationen

• At least 2 years of professional experience in quality management (ISO 13485).
• Solid knowledge of medical terminology and surgical protocols.
• Experience with complaint tracking systems is a plus.

Aufgaben

• Coordinate and oversee the processing and investigation of product complaints.
• Review complaint reports and defect patterns.
• Conduct complaint-related data entry and create investigation reports.

Kenntnisse

Attention to detail

Organizational skills

Verbal communication in German

Verbal communication in English

Analytical mindset

Ausbildung

Degree or background in natural sciences, engineering, or medical technology

Tools

MS Word

Excel

PowerPoint

Jobbeschreibung

• Jotec GmbH Jobportal
• Hechingen
• Kundenbetreuung, Hotline
• Publiziert: 13.08.2025
  
  

It’s a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.

We are hiring a

Senior Complaint Officer (m/f/d) – Hechingen, Germany

Your Strength

• Degree or background in natural sciences, engineering, or medical technology
• At least 2 years of professional experience in quality management (ISO 13485), ideally in medical device complaint handling
• Solid knowledge of medical terminology and surgical protocols relevant to Artivion’s product portfolio
• High attention to detail and strong organizational skills
• Excellent verbal and written communication skills in both German and English
• Ability to manage multiple projects, prioritize, and work autonomously
• Skilled in MS Word, Excel, PowerPoint; experience with complaint tracking systems is a plus
• Analytical mindset with a focus on product, material, and process understanding
  
  

Your Contribution

• Coordinate and oversee the processing and investigation of product complaints
• Review complaint reports, defect patterns, and manufacturing documentation
• Conduct complaint-related data entry and create investigation reports
• Collaborate with R&D on technical investigations and root cause analysis
• Draft clear, comprehensive customer reports with findings and conclusions
• Participate in complaint panel reviews and support escalation to CAPA when required
• Evaluate CT data and surgical reports to assess potential product or procedural issues
• Support PMS meetings and provide complaint-related trend data
• Act as an internal expert on complaint handling procedures, supporting audits and trainings
• Maintain the decontamination room and manage returned product logistics
  
  

Our Strength

• A collaborative, cross-functional QA team dedicated to quality and safety
• Strong clinical and technical support across the product lifecycle
• Purpose-driven work environment with international impact
• Flexible working conditions and structured onboarding
• Attractive compensation and benefits, including pension plan and Wellpass
  
  

Contact

Apply now and join the Artivion team. We are looking forward to receiving your application documents directly via our online system.

Brian Russo, T: [phone]

JOTEC GmbH, a wholly owned subsidiary of Artivion, Inc.,

Lotzenäcker 23, 72379 Hechingen

www.artivion.com

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