Senior Application Support Engineer (m/f/d)

Join; Berlin; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Global team

FinTech excellence

Modern culture

Job ticket

Corporate benefits

Ergonomic office

Employee lounge

Free beverages

Networking events

Professional development

Zusammenfassung

Solactive AG is seeking an Application Support Specialist to optimize real-time market-data platforms across distributed Linux environments. You will support and improve our proprietary index systems, working with global teams and driving operational excellence.

Ideal candidates have deep technical knowledge of market connectivity, APIs, and incident resolution, thriving in fast-paced settings and leading projects with confidence.

Qualifikationen

• 5+ years in Application, Production or Technical Support in financial markets.
• Experience with trading platforms, market-data systems, or real-time apps.
• Strong Linux, SQL, and real-time monitoring capabilities.

Aufgaben

• Provide L1/L2 support for trading and market-data applications.
• Monitor Linux production environments and resolve real-time issues.
• Lead incident management, triage, escalation, and root-cause analysis.
• Perform change, release, and deployment activities following ITIL.

Kenntnisse

Linux administration

SQL

ELK / Kibana / Grafana

APIs / distributed systems

Incident / Change / Release management

Bash / Python scripting

Tools

ELK

Kibana

Grafana

Jobbeschreibung

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

• Provide L1/L2 support for business-critical trading and market-data applications.
• Monitor Linux-based production environments and resolve real-time operational issues.
• Act as the primary point of contact for business users, delivering timely support and clear communication.
• Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
• Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
• Support change, release, and deployment activities following ITIL best practices.

Technical Support & Platform Stability

• Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
• Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
• Execute database changes and optimise SQL queries.
• Partner with development, infrastructure, and business teams to maintain platform stability.
• Proactively identify recurring issues and drive permanent solutions.

Stakeholder & Service Management

• Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
• Translate business requirements into technical actions and operational improvements.
• Lead projects and operational initiatives independently.
• Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.

Continuous Improvement

• Improve monitoring, automation, operational processes, and support workflows.
• Maintain runbooks, support documentation, and knowledge articles.
• Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.

Your Profile

Experience

• 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
• Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
• Strong understanding of trade lifecycle processes, market connectivity, and production operations.

Technical Skills

• Strong Linux administration and troubleshooting experience.
• Advanced SQL skills.
• Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
• Knowledge of APIs, distributed systems, job schedulers, and system integrations.
• Strong understanding of Incident, Change, and Release Management processes.

Desirable

• Experience within market-making, derivatives, or multi-asset trading environments.
• Scripting experience with Bash and/or Python.
• AI Workflows and Automations
• DevOps, SRE, or software development experience.
• Experience implementing monitoring, automation, or operational improvement initiatives.

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers