Senior Analyst

Pivotal Health; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a data-driven Client Operations Lead to own end-to-end client workflows, monitor data, surface trends, and resolve issues before escalation.

You’ll partner with implementations to ensure smooth post-go-live adoption, use Metabase, BigQuery, and internal tools to drive actionable insights, and help scale the team as we grow.

This role requires strong communication, strategic thinking, and the ability to influence stakeholders across the company.

Qualifikationen

• 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management.
• Experience in healthtech/RCM/IDR/healthcare SaaS is required.
• SQL fluency, with comfort in BigQuery and dashboarding tools.
• Exceptional communication and presentation skills; ability to translate data into executive insights.
• Proven ability to manage high-value accounts, drive outcomes, mitigate risks.

Aufgaben

• Own end-to-end client operations for a portfolio; monitor data, surface trends, and resolve issues before escalations.
• Partner with implementations teams and be the post-go-live point person to ensure ongoing implementation quality.
• Use Metabase, BigQuery, and internal tools to turn operational signals into client-facing strategy; build dashboards and take action.
• Serve as a strategic counterpart to Client Success and clients; bring recommendations, not just data.
• Partner cross-functionally on IDR strategy and payer compliance; lead special projects to push the model forward.
• Help scale the team and improve internal processes; contribute to onboarding playbooks and use AI to automate tasks.

Kenntnisse

Client facing

SQL

Communication

Account management

Project management

Tools

BigQuery

Metabase

Looker

Tableau

Jobbeschreibung

• Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations.
• Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality
• Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it.
• Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients
• Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward.
• Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale.

Requirements

• 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required.
• SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau.
• Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights.
• Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escape.
• Demonstrated success leading cross-functional initiatives and managing numerous client priorities at once, with strong project management and operational excellence skills.