Senior Account Manager - POS/POSM - Hamburg

adm-Indicia; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading marketing agency in Hamburg is seeking a Senior Account Manager to oversee key client projects. This role involves managing daily operations, maintaining strong client relationships, and ensuring effective collaboration across teams. Successful candidates should have a minimum of 6 years' experience in client services, with a strong focus on POS and retail activation. The position requires excellent project management and communication skills, alongside a proactive problem-solving approach. This is a full-time office-based role in Hamburg.

Qualifikationen

• Minimum 6 years’ experience in client services, marketing, print/POSM production, or retail campaign delivery.
• Strong experience in POSM, retail activation, and shopper marketing.
• Proven ability to manage complex, multi-stakeholder projects in fast-paced environments.

Aufgaben

• Manage day-to-day client projects from briefing to delivery.
• Build and maintain strong client relationships.
• Collaborate closely with creative, performance, and production teams.
• Contribute to strategic planning and briefing sessions.
• Oversee POSM and retail activation projects.
• Uphold quality control standards and ensure compliance with brand requirements.
• Support internal reviews to improve processes.
• Maintain documentation, status tracking, and reporting.

Kenntnisse

Client services experience

Project management skills

POSM and retail activation experience

Strong communication skills

Problem-solving abilities

Jobbeschreibung

Senior Account Manager - POS/POSM - Hamburg

Department: Indicia - Client Services

Employment Type: Full Time

Location: Hamburg

Reporting To: Andrew Gribble

Description

We are looking for an experienced Senior Account Manager (SAM) to join our in‑market client team for one of adm Indicia’s largest global accounts. This role is the operational lead in‑market, coordinating complex projects across creative, production, and sourcing teams.

The SAM will be a key point of contact for client stakeholders, ensuring projects are delivered on time, on budget, and to the highest quality standards. We are particularly seeking someone with strong POS (Point of Sale) and retail activation experience, able to oversee end‑to‑end print and POSM production and deliver exceptional shopper marketing outcomes.

This role requires strong project management skills, a proactive mindset, and the ability to drive collaboration and continuous improvement across teams.

Key Responsibilities

• Manage day‑to‑day client projects from briefing to delivery, maintaining clarity, accuracy, and control.
• Build and maintain strong client relationships, acting as a reliable, solutions‑focused partner.
• Collaborate closely with creative, performance, and production teams to ensure alignment and timely delivery.
• Contribute to strategic planning, scoping, and briefing sessions to meet brand, shopper, and procurement objectives.
• Oversee POSM and retail activation projects, ensuring high‑quality delivery across all touchpoints.
• Uphold quality control standards and ensure outputs comply with brand, budget, and timeline requirements.
• Support internal reviews and retrospectives to improve processes and implement best practices.
• Maintain consistent documentation, status tracking, and reporting to keep all stakeholders aligned.

Skills, Knowledge and Expertise

• Minimum 6 years’ experience in client services, marketing, print/POSM production, or retail campaign delivery (agency experience preferred).
• Strong experience in POSM, retail activation, and shopper marketing.
• Proven ability to manage complex, multi‑stakeholder projects in fast‑paced environments.
• Excellent project management, organisational, and time management skills.
• Strong communicator and relationship builder, capable of managing multiple stakeholders.
• Commercially aware with strong budget management skills.
• Proactive problem‑solver, able to identify risks and recommend solutions.
• Comfortable navigating ambiguity and adjusting plans when required.
• Fluent in English and the local market language.
• Based in‑market and available to work from the client’s office daily.

Equal Opportunities

adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.